Job Information
The Highlands Living Center Laurelwood Hospitality Coordinator in Pittsford, New York
Employment Opportunity
Laurelwood Hospitality Coordinator
The Laurelwood Hospitality Coordinator will oversee all aspects of the hospitality desk of Laurelwood Assisted Living, along with Laurel Way Memory Care. The primary function and role are to provide exceptional customer service to our residents, families, staff, and visitors, will also be responsible for administrative support to the Laurelwood Care Team, including direct supervision and scheduling of the Laurelwood receptionists, managing residents’ doctor appointments, (PCP, Podiatrist, Audiologist), arranging transportation, along with assisting in various administrative tasks to ensure we are in full compliance of NYS Department of Health regulations.
FT, Monday- Friday, 8:00 am-4:30 pm.
NE Pay Range: $16.00hr- $24.00hr. *Experienced Based
Performance Outcomes, Hospitality & Customer Service:
Work in collaboration with the Transportation Supervisor assuring that all transportation needs are being met.
Responsible for covering down-shifts and callouts whenever needed to provide continuity of coverage at the Laurelwood Hospitality Desk.
Meet one-on-one with all new residents shortly after their move-in to review all services offered by the Laurelwood Hospitality Desk and help orient them to Laurelwood and the entire community.
Ability to work autonomously and resolve conflicts without the involvement of higher authority, to the extent possible.
Ability to multi-task and prioritize in a highly visible, fast-paced environment with continuous disruptions.
Communicate (in writing) effectively and efficiently in the Communication Log, a tool used by receptionists and other management staff to keep them informed of community/resident incidents and other pertinent information. Verbally communicate with RN Case Manager and/or Resident Health Advocate in the event of urgent resident issues.
Responsible for well-organized operation of Guest Apartment activity.
Performance Outcomes, Administrative:
Answers telephone and responds appropriately and relays messages promptly and accurately.
Schedules resident doctor’s appointments and arranges transportation as needed, per policy.
Provides for proper identification of residents to include name tags, charts, room door, and disaster tags, according to procedures.
Maintains Resident phone list and Birthday lists.
Transcribes monthly meeting minutes, and distributes them to residents, families, and other staff.
Maintains residents’ records and forms in an orderly and neat fashion.
Maintains an ongoing record of residents leaving the community and facility as per policy.
Prepares chart for new admissions.
Provides updated identification data for sheet to finance and Health Information as needed.
Transcribes and faxes physician’s orders accurately and timely.
Maintains logs for dentist, ophthalmologist, dental hygienist, hairdresser, and podiatrist, as per established schedules.
Prepares monthly physician orders for review by the nurse manager or designee.
Performs other duties as assigned by the Director of Community Health Services.
Resident Medical Records:
Files resident information accurately, and timely and maintains medical records in an orderly neat fashion.
Thins current medical record is as per policy.
Assembles discharge medical records and forwards to Health Information.
Assists in getting residents to activities and assigned areas as scheduled.
Qualifications
Education & Experience:
High School Diploma or GED equivalent required.
2-3 years of secretarial experience in healthcare is required.
Medical terminology knowledge is strongly preferred.
General knowledge of computers and telephone systems.
Must have a strong working knowledge of Microsoft Word, Excel, and PowerPoint.
Must possess excellent telephone and interpersonal skills.
Department:
Laurelwood (https://www.highlandsatpittsford.org/department_hap/laurelwood/)
Status:
Full Time (https://www.highlandsatpittsford.org/status_hap/full-time/)
Hours:
Days (https://www.highlandsatpittsford.org/hours_hap/days/)
The Highlands at Pittsford is an equal opportunity employer M/F/Disability/Protected Vet/Sexual Orientation/Gender Identity.