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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Payments Billing and Revenue Optimization, you contribute to the team by leveraging your expertise in product management and revenue optimization to make a significant impact, supported by user research and customer feedback to ensure accurate client billing, develop innovative billing assurance tools and continuously improve existing billing and revenue channels. You will also collaborate closely with cross-functional teams and play a crucial role in shaping the future of our product offerings and ongoing revenue generation strategy.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Owns End-to-end Responsibility of assigned deliverables, including presenting those findings to senior leaders

• Own individual efforts of the tactical and strategic billing enhancements/implementations

• Develop and manage billing and revenue related analytics to ensure the accurate and fulsome billing of products and services

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle

• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

• Ability to learn and ramp quickly on a given topic, ask clear probing questions, and present findings clearly in a fast paced demanding environment

Preferred qualifications, capabilities, and skills

• Degree in quantitative and/or business discipline (e.g., economics, finance, accounting, statistics, scientific fields, etc.)

• Analytical approach to problem solving, able to assess technical landscape, recognize patterns and evolving opportunities, and offer creative solutions; contribute to business cases for proposed solutions, as well as work with deadlines and be adaptable to unexpected demands

• Appreciation of legal and regulatory parameters related to billing and a firm commitment to maintaining a strong Controls environment; capture revenue opportunity and key risks (including implementation challenges) and mitigants to those risks

• Ability to foster strong, trusted relationships with organizational partners, including product and business owners and other executive stakeholders, to implement new pricing initiatives

• Payments experience (Acquirer, Network / Payment Brand or Issuer) with a focus on product billing from both a financial and technological perspective

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans