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Company: LogistiQ Job Title: System Support Specialist - IT Job Type: Full-Time, Year-Round

SUMMARY: LogistiQ, a Division of LEWCO is a fast-growing conveyor equipment supplier for customers in retail, ecommerce & distribution located in Port Clinton, Ohio. With deep roots in American ingenuity, LogistiQ has the experience of a 100-year-old company but operates much like a start-up with high energy and nimble speed.

LogistiQ is seeking an experienced, reliable, and motivated System Support Specialist to join our IT team.  This person will provide support to computer users on their hardware and software needs and purchases, resolve PC & laptop problems, and install new equipment or software, ensuring that users can effectively and efficiently utilize their computers. Install and assist users with Office 365.  This position is primarily onsite in Port Clinton with the possibility of coverage onsite in our Sandusky location as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES *  *

• Maintains contact with internal personnel (users and other Administration Group staff) to assist with all hardware and software needs, maintenance and issues at all sites and remote field users.
• Maintains presence as an internal consultant to other facility in Sandusky by providing necessary information, thereby allowing them to efficiently use and maintain their systems, in support of company objectives.
• Maintain and monitor the Back-up Systems and Cyber Security training campaigns.
• Assist in the administration and documenting of all IT processes, including but not limited to, SyteLine and user accounts, etc.
• Responsible for Help Desk Service Requests, including but not limited to, responding, documenting, and maintaining in a timely fashion.
• Must possess excellent communication (oral & written) as well as people skills.
• Able to work efficiently and effectively in a fast-paced, deadline-driven, high-pressure environment with a high-level of customer focus.
• Work proactively to improve existing processes and tools.
• Must be able to prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures and input from various participants.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: 

This position has no supervisory responsibility.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor of Science degree in Information Technology or Computer Science or related field is preferred; plus 1 to 3 years of IT experience (hardware and software troubleshooting, problems resolution, and testing). Microsoft Training such as a Microsoft Certification in one of the following (MCDST, MCITP, MCSE) would be considered a plus. Must be knowledgeable in Windows operating systems and other Microsoft applications such as Office and Outlook.

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LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the General Public.

MATHEMATICAL SKILLS:

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