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Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want -

• Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.

• Compliance-focused orchestrators. Managers who carefully oversee people, processes, and deliverables to ensure compliance with company policies and procedures.

• Metrics-oriented supervisor. People who are always tracking important business metrics to ensure projects meet expectations and budget.

• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

What you will do -

As the Robotics Pre-Operative Planning Supervisor, you will be responsible for delegating work assignments to direct employees ensuring the production and delivery of high quality Pre-Operative Plans.

• Responsible for directing training and assist with providing direction for the Segmentation team

• Review work for technical accuracy and conformity to internal quality control requirements

• Monitor productivity of the team and generate reports containing performance data of the segmentation team members, quality check results, feedback and coaching activities, and statistics of individual contribution in production

• Answer questions and recommend solutions to address production issues

• Determine work procedures, prepare work schedules, and expedite workflow

• Document all activities according to prescribed methods and procedures

• Follow work instructions exactly to deliver consistent output

• Manage and lead a team of Pre-Operative Surgical Planning Representatives responsible for the production and delivery of pre-operative surgical plans

• Attend and or lead daily meetings and communicate business results /metrics clearly at all levels of the operations business

• Drive team performance in line with department and business mandated goals

• Responsible for the attracting, developing, inspiring, and retaining talent

What you need -

• Bachelor's Degree or 6+ years of relevant experience in lieu of a Bachelors - required

• 2+ years' work experience - required; Manufacturing, Production or Project Management experience -preferred

• Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed

• Computer skills: Proficiency in Microsoft office suite required; Salesforce experience -preferred

• Previous leadership/mentorship experience -preferred

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.