Job Information
JH Kelly Dispatcher - Service Group in Portland, Oregon
JH Kelly is actively seeking an experienced
Dispatcher
to join our Service Group dynamic team in our Milwaukie, OR location!
We’re eager to meet our newest team member!
About Us: Celebrating over a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a recognized industry leader. With offices in Vancouver, Longview, Seattle, Bellingham, Washington, and Milwaukie, Oregon, we specialize in commercial and heavy industrial projects. Our exceptional team, honored with national safety and quality control awards, thrives in a dynamic and family-oriented work environment. Explore our legacy, projects, and opportunities at https://www.jhkelly.com/
Summary: A Dispatcher is responsible for managing customer expectations and coordinating technician schedules. They receive and handle service calls, schedule and dispatch technicians and vehicles, maintain records and schedules, monitor resources, and communicate assignments via phone or text. Additionally, they compile statistics and generate reports to track work progress.
This position reports to the Milwaukie Office Manager and is FLSA Non-Exempt.
Competencies:
Customer Service
Situational Adaptability
Action Oriented
Thoroughness & Detailed Oriented
Key Responsibilities:
Ensure, follow, and promote Company safety and quality protocols
Customer Service: Handle customer inquiries, requests, and complaints.
Data Entry: Input service calls and generate work orders.
Dispatch: Schedule or dispatch workers, work crews, equipment, or vehicles as per customer requests and specifications.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Timesheet Processing: Collect and correct data for workers’ timesheets.
Other Duties: Undertake projects and perform tasks as assigned.
Relationships:
Maintain proactive and positive relationships within the crafts, including shop and field craft personnel; and supervision coworkers
Maintain proactive and positive relationships with customer representatives, vendors, suppliers, subcontractors, safety, CAD/BIM, accounting, and IT, and all Project Teams
Experience / Qualifications:
Computerized dispatching experience: +2 years
Dispatch experience: 1-2 years (handling multiple employees to multiple locations daily)
Customer Service experience: 2+ years.
Multi-line phone experience: 2+ years
Industry Experience (i.e.: Electrical, HVAC, Refrigeration, Commercial, etc.): 1-2 years
Education: A High School Diploma is required; some colleges preferred
Necessary Skills:
Thorough knowledge of the commercial construction industry is preferred.
Excellent problem-solving skills.
Excellent verbal and written communication skills.
Ability to multitask regularly.
High-volume phones.
Proficient in Microsoft Office Suite, including Outlook. Vista software is preferred.
Must be able to effectively work as part of a team and provide clear direction to teams.
Database Management – Dispatch Software: Use computer applications to manage large amounts of information, including inputting data, retrieving specific records, and creating reports.
Time Management – for self and others.
Motivating and directing people, identifying the best person for the job.
Organizing, scheduling, planning, and prioritizing work.
Communication with Supervisors, Peers, Vendors, and Customers.
Our Ideal Person Will Have All These in Addition to Everything Listed Above:
OUTSTANDING COMMUNICATION SKILLS: Maintain an open line of communication with customers, technicians, and employees throughout the Company. Demonstrate excellent communication skills, including good phone and email etiquette.
PATIENCE & EMPATHY: Exhibit patience and empathy towards customers, service technicians, and team needs.
WORK MANAGEMENT: Possess the ability to work in a high-paced environment and prioritize tasks with constantly changing demands.
GOING THE EXTRA MILE: Be willing and able to work overtime, as needed.
Physical Requirements:
Constant use of a computer, eye-hand coordination
Sitting for long periods, with a standing workstation as an option
Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary
Work Environment:
Work performed in a shared, collaborative office environment, managing frequent distractions
Why Join JH Kelly?
Opportunity to work with cutting-edge technologies and make a significant impact.
Competitive salary and benefits package.
Collaborative and inclusive company culture.
Ongoing learning and development opportunities.
Career growth potential within a rapidly expanding organization.
A commitment to innovation and excellence.
Benefits Package:
Compensation: $25-$35 per hour (DOE), FLSA non-exempt (OT eligible).
Annual Performance Bonuses.
Profit Sharing.
Comprehensive Medical/Vision/Rx – Dental/Ortho coverage (JH Kelly pays 87.5% of total premiums).
Paid Vacation (PTO model) and Holidays.
401K with a 50% company match of the first 6% employee contribution.
Life Insurance, AD & D, STD & LTD – paid 100% by JH Kelly.
Join us on this exciting journey! Apply now and become a part of the JH Kelly legacy.