Enable America Jobs

Job Family: Internal Services

Req ID: 431592

We are looking for enthusiastic and motivated students to join our team as Product Owner/ Customer Management Support Interns. This role is ideal for those eager to gain hands-on experience in customer management and backlog management, particularly within the realm of IT solution implementation.

What part will you play?

• Assist in onboarding new customers, guiding them through the initial phases of IT solution implementation.

• Maintain strong communication channels with customers, ensuring their needs and expectations are met.

• Support in managing customer relationships, addressing inquiries, and providing timely updates on use cases progress.

• Collaborate with the Product Owner to prioritize and manage the product backlog.

• Ensure that the backlog is well-groomed, with clear and concise user stories and acceptance criteria.

• Participate in Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.

• Gain exposure to cutting-edge cloud solutions, machine learning technologies, LLMs (Large Language Models), APIs, and backend systems.

• Work closely with cross-functional teams to understand the technical aspects of our products and services.

• Opportunity to learn and work with tools such as Jira and Confluent, enhancing your technical skill set.

What you should have?

• Currently enrolled in a relevant degree program (e.g., Computer Science, Information Technology, Business Administration, or related fields).

• Basic understanding of cloud computing and IT solutions.

• Familiarity with machine learning concepts and APIs is a plus.

• Excellent command of English, both written and spoken, as this is a global role.

• Strong business acumen and understanding of market needs.

• Empathy and a passion for technology and IT solutions.

• Experience with Scrum methodology and tools like Jira and Confluent is highly desirable.

What we offer:

• Work on real-world projects and gain practical experience in the IT industry.

• Mentorship from experienced professionals in the field.

• Join a global team and interact with clients and colleagues from diverse backgrounds.

• Engage in a collaborative and supportive work culture.

• Develop essential skills in customer management, product ownership, and technical understanding.

• Potential for future career opportunities within the company.

• Multisport card

• Meal vouchers

• Flexible working hours

If you are passionate about IT, eager to learn, and excited to contribute to innovative projects, we encourage you to apply for this role and embark on an exciting journey with us!