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Additional Information EU Nationality or work permit for the Czech Republic needed

Job Number 24053290

Job Category Housekeeping & Laundry

Location W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.

Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together.

W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it.

W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.

JOB SUMMARY

As a Housekeeping (Style) Supervisor in a W Prague, your main responsibility is to oversee the daily operations of the housekeeping department to ensure cleanliness, orderliness, and guest satisfaction. You will lead and manage a team of housekeeping(style) talents, assigning tasks, and ensuring that rooms, public areas, and back-of-house areas meet the hotel's cleanliness standards. Your duties include inspecting rooms and common areas, providing feedback and training to talents, and maintaining inventory of cleaning supplies. Additionally, you will coordinate with other departments to fulfill guest requests and ensure smooth operations. Your role involves resolving any issues or complaints promptly and effectively, maintaining high morale and motivation among talents, and upholding the hotel's reputation for cleanliness and excellence in hospitality. Strong leadership, communication, and problem-solving skills are essential for success in this role.

CORE WORK ACTIVITIES

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Maintain awareness of undesirable persons on property premises.

• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Perform other reasonable job duties as requested.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Assist other employees to ensure proper coverage and prompt guest service.

• Thank guests with genuine appreciation and provide a fond farewell.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Provide assistance to coworkers, ensuring they understand their tasks.

• Speak to guests and co-workers using clear, appropriate and professional language.

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Talk with and listen to other employees to effectively exchange information.

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Assists Management

• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

• Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.

• Coordinate tasks and work with other departments to ensure that the department runs efficiently.

• Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

• Develop and maintain positive and productive working relationships with other employees and departments.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

• Monitor the performance of others to ensure adherence to quality expectations and standards.

Physical Tasks

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Stand, sit, kneel, or walk for an extended period across an entire work shift.

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Enter and locate work-related information using computers and/or point of sale systems.

• Read and visually verify information in a variety of formats (e.g., small print).

• Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

• Visually inspect tools, equipment, or machines (e.g., to identify defects)

• Move through narrow, confined, or elevated spaces.

• Move over sloping, uneven, or slippery surfaces and steps.

• Move up and down stairs and/or service ramps.

• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Housekeeping Protocol

• Identify and report preventative or other maintenance issues in public areas or guest rooms.

• Contact Engineering, Whatever/ Whenever, or housekeeping (Style) office directly for urgent repairs.

• Respond promptly to requests from guests, Front Desk, or At Your Service requests.

• Identify room assignments and type of cleaning required for each room.

• Complete required housekeeping (Style) paperwork, including reports, worksheets, activity logs, and checklists.

• Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.

• Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.

• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

• Complete incident reports for any incidents or accidents that occur during shift.

Guest Rooms and Suites

• Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.

• Report missing hotel/resort property and damages to room to manager/supervisor.

Housekeeping Quality Control

• Inspect guest rooms after being cleaned by Housekeeper (Stylists) to ensure quality standards are met.

• Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper (Stylists) to ensure quality standards are met.

Housekeeping Coordination

• Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

• Check and resolve issues with discrepant rooms with the Front Desk (Welcome Desk) (e.g., guest was scheduled to check-out, but bags were found in the room).

• Assist Housekeeping (Style) management in managing daily activities of Housekeeping (Style) and Laundry.

• Communicate additions or changes to the room assignments to Housekeeping (Style) staff as they arise throughout the shift.

• Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.

• Prepare and distribute room assignments to Housekeeping (Style) staff.

• Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.