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Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you will make an impact:

RPA Development

• Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines

• Have a solid understanding of RPA tools and related technologies

• Design, develop, and implement software bots using RPA technologies.

• Work with business stakeholders and IT teams to determine requirements and design solutions, understand and can articulate business processes to drive business values

• Familiar with Edwards existing systems or can quickly learn to get up to speed.

• Conduct testing and debugging of RPA bots to ensure they function correctly.

• Stay up-to-date with emerging RPA technologies and advancements.

• Prepare and maintain technical documentation and training materials.

• Contribute to the development of RPA best practices and standards within the organization.

Production Support

• Provide L1 – L3 support to RPA bots in Production as assigned

• Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority (P1 – P3) to incidents in ServiceNow.

• Perform in-depth production incident troubleshooting, resolve any production incidents (L3) within defined SLA, and monitor the fixes to ensure the bots function correctly.

• Provide technical support and maintenance of RPA solutions.

• Resolve P1 incidents effectively with RPA team, business stakeholders and other IT or business partners.

• Perform Root Cause Analysis on P1 and P2 incidents

• Support RPA CoE to continuously improve RPA operations

• Build and update knowledge base from incident and problem tickets

What you’ll need (Required):

• Degree in Computer Science or its equivalents

• At least 5 years of relevant experience in Robotic Process Automation (RPA) technologies, excellent working knowledge in UiPath as a developer

• Advanced UiPath Developer Accreditation is mandatory

• Developed and launched 20+ RPA solutions in an enterprise scale production environment

• Intelligent Document Processing (IDP) experiences

What else we look for (Preferred):

• Medical device industry experience

• Experience working in a regulatory industry preferred

• Strong knowledge and understanding about UiPath REFramework architecture

• Proficient with other programming languages such as .net, C#

• Proficient with SQL Server and SQL queries

• Experience in maintaining and developing RPA Bots

• Microsoft Power Platform experiences in an Enterprise environment

• Problem-solving, organizational, analytical, and critical thinking skills.

• Strong troubleshooting skills and experience to resolve critical & complex incidents

• Excellent communication skills and ability to handle communication at different levels and diverse population

• Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management.

• Ability to manage competing priorities in a fast-paced environment

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.