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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• The Certified Medical Assistant/ Receptionist is a position that has both clerical and clinical responsibilities.

• The clerical responsibilities include : scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals and pre-certification of procedures for a multi-specialty practice.

• The clinical responsibilities include: providing care within Registered/ Certified Medical Assistant scope of practice for patients of Princeton Medicine, multi-specialty, physician offices.

• In addition the xxxx is facilitates patient flow during outpatient sessions, assists with procedures, and handles high volume of patient calls and documents in medical records.

• This position can assume the role of either a Medical Receptionist or Registered/ Certified Medical Assistant at any time.

Responsibilities:

• Greet incoming patients, noting their arrival time in the scheduling system.

• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.

• Ensure that medical record is updated on EMR and checked in on a timely manner.

• Maintain knowledge of managed care and third party billing requirements relative to front desk processes, including insurance verification, co-payments and referrals.

• Clerical Responsibilities when in the role of Medical Receptionist:

• Confirm patient demographic information by providing form and HIPAA privacy Notice to patient for completion.

• Instruct new patients in proper method to complete new patient information forms, obtain insurance information.

• Scan demographic/HIPAA information in medical record and insurance cards. Update/ enter e-MDs demographic information.

• Collect appropriate co-payments for managed care members, post payment and issue receipt.

• Collect referrals, when appropriate, enter information on e-MDs.

• Take messages off assigned voice mail lines, returning calls promptly and following through with requests.

• Schedule patient appointments for all physicians by telephone or in person.

• Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel.

• Coordinate procedure scheduling for additional testing, as ordered by physician.

• Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule.

• Reschedule patients when necessary due to physician vacations, seminars, and meetings.

• Scan medical records and correspondence as needed.

• Assist patients, physicians, department staff and other hospital staff with questions or problems, as appropriate.

• Perform work accurately, thoroughly, and in accordance with departmental and PHCS standards. Identify problems and refer them/offer suggestions appropriately.

• Maintain a positive approach and positive relationships with others. Support departmental and PHCS initiatives and change efforts.

• Maintain standards of confidentiality and participate in unit compliance.

• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.

• Any other duties, as assigned.

• Clinical Responsibilities when in the role of Certified / Registered Medical Assistant:

• Prepares daily room assignments, monitors and facilitates patient flow during sessions.

• Tracks patients utilizing e-MDs tracking board software program.

• Room patients taking vital signs and weight, height, temperature, pulse Ox.

• Revise /complete all left chart of the electronic medical records and Chief complaint.

• Performs phlebotomy including preparation of specimens and data entry of tests and diagnoses to computer system.

• Administers and records vaccines, flu shots, and PPDs.

• Assist with Gyn exams/Pap smears, pulmonary procedures, cauterizations and suture removals.

• Performs EKGs, vision, glucose, fecal occult blood and other in-house testing.

• Maintains, cleans, and stocks exam rooms.

• Answers the emergency phone line.

• Maintains the code cart.

• Maintains library of patient education materials and distributes per physician instructions.

• Receives, stores and inventories drug samples and vaccines.

• Assists physicians with procedures by providing consent forms and chaperone duties in accordance with established hospital and PHMA standards/policies.

• Prepare electronic charts for next day and review for completeness of medical forms, records, test results and any prior order requested by physician.

• Provides back-up for front desk functions, including all duties of check-in, check-out, deposit preparation, answering the phones, scheduling appointments and handling managed care, referral/precertification activities.

• Responsible for components of care within RMA/CMA scope of practice.

• Develops and maintains knowledge of third party coverage/managed care as necessary to facilitate patient care.

• Demonstrates growth in clinical skills and patient care. Attends appropriate continuing education programs to maintain certification and to develop skills and knowledge.

• Maintains BLS/CPR certification and provide assistance in Code situation.

• Pass and maintain hospital’s mandatory educational competencies and departmental clinical competencies.

• Support customer service and performance improvement goals of the department; collaborates with other caregivers/staff, within and outside the Department, to develop means of enhancing patient care and service.

• Performs work accurately, thoroughly, in a timely manner, and in accordance with departmental and UMCPP initiatives and change efforts.

• Maintains standards of confidentiality.

• Possesses the knowledge, skills and attitudes necessary to meet patients’ needs.

• Participates in the hospital and department’s compliance protocols and follows all joint commission regulations.

• Follows universal precautions, OSHA, Federal, State, HIPAA, JCAHO and hospital regulations.

• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.

• Any other duties, as assigned.

Credentials:

• MA-AAMA or MA-AMT or MA-NCCT or MA-NHA (Required)

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

• High school diploma required.Two years of medical receptionist/front desk experience required, to include knowledge of medical terminology/abbreviations and physician office operations.At least two years previous RMA/CMA work experience is preferred.Preferred experience with EMR system.

• Associate of Arts or Science

• Associates degree, coding certification preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 217897