Job Information
PCB Piezotronics, Inc. Acoustic Application Engineer in Provo, Utah
About Larson Davis - a PCB Division
Larson Davis offers a full line of noise and vibration measurement instrumentation, from sound level meters to personal noise dosimeters. Our solutions are used in a range of applications from community and environmental noise monitoring to industrial hygiene measurements. Our teams in Provo, Utah and Cincinnati, Ohio are united in a common mission to create an experience of Total Customer Satisfaction through our products and services. Learn more about our teams | www.larsondavis.com + www.linkedin.com/company/larson-davis
More Reasons to Join The Team
Larson Davis offers a highly collaborative and team-based atmosphere. Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. Social events and opportunities are hosted throughout the year aimed to develop internal relationships and promote a culture focused on collaboration and teamwork. Larson Davis also provides all full-time team members with 100% employer paid medical premiums for you and your family, a competitive PTO package and 10 company paid holidays.
As an Application Engineer with Larson Davis, you will provide general sales support by responding to customer's technical questions and various inquiries. The Application Engineer will also review a customer's specific applications and goals in order to generate a product quote for the appropriate instruments and software. The individual in this role will receive training in sales procedures and general noise and vibration principles. The Application Engineer will need to become knowledgeable in the key applications for Larson Davis products including, environmental noise monitoring, industrial hygiene, building acoustics, product testing and audiometer calibration.
Additional Duties:
Responds to a wide range of customer inquiries by phone or email. Provides technical sales support for the instruments and software and may conduct customer webinars or direct visits with the sales team.
Provides quotations for products and services in accordance with pricing and delivery policy.
Assists the sales teams with customer follow up on quotes and consignment orders.
Assists customers technically and seeks technical assistance when needed to best serve the customer.
Assists in the expediting of orders and repairs (Quality Concerns):
Generates RMA forms, documents information from customers.
Performs follow up on sales activity.
Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research.
Provides product training to the internal sales team and customers as needed
Conducts new product beta testing and provides feedback to the product engineering team.
Seeks to improve the technical support efficiency by documenting FAQS, website improvements, and identifying process enhancements.
May be asked to support marketing material, events, and tradeshows.
Minimum Qualifications:
Education: Bachelors degree in a technical field or equivalent experience in the field of noise and vibration.
Experience: One to three years of experience in a related role
Travel Requirement: <10% travel to tradeshows or customer visits with the sales team.
Additional Benefits:
100% Company Paid Medical Insurance Premiums
Dental and Vision Insurance
Company funded HRA Account
Employer paid basic life insurance, short- and long-term disability insurance
401k Company Match
Annual Bonus
Tuition Reimbursement & Dependent Scholarship Plan
Dependent Orthodontic Reimbursement
Employee Discounts, Holiday Gift Certificates, Referral Bonus
This role has physical requirements that must be met to successfully perform the essential functions of this role.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.