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IT SAP S/4 HANA OTC Consultant

Date: Aug 8, 2024

Location: Pune, MH, IN, 410501

Company: Corning

Requisition Number: 63686

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

In this role, you will work as an operation support specialist in the new Global S4 HANA team being created in the strategic ERP Transformation Organization. You will work in an international company with a great history, having many divisions and subsidiaries all over the world. You can become part of a great journey together with us to optimize and grow the company with the benefits of SAP S/4 HANA application working in a private cloud. You will work with colleagues from different regions, lead meetings, and take responsibility for the OTC (Order to Cash) workstream.

Experience in one or more of the following is highly desirable:

• OTC/O2C stream – Ability to demonstrate S/4 HANA processes in Order to Cash

• Experience in Sales and Distribution (SD) implementation & customizing

• Experience in dealing with key integration areas procurement, finance, supply chain, and warehouse management

• Experience in S4 Conversion, workflow, interfaces, and EDI

• Will work with the operations team in support break/fix activities

• Work in an international team, using collaboration tools, to operate as one cohesive Operations team.

• Conduct working sessions with business users as required to clarify requirements or troubleshoot issues.

• Research and apply OSS notes as required to resolve issues.

• Work in Corning’s ITSM related applications like ServiceNow, Teams, Sharepoint, SAP ChaRM

• Will be in an on-call rotation supporting the team/organization, expected to meet SLA commitments defined by IT and agreed upon by the organization.

• Develop documentation and testing procedures and perform knowledge sharing sessions with the operations team.

Education & Experience:

• 3+ years SAP ECC 6.0 and SAP S/4

• Proficient in Business Analysis, Business Knowledge, Architecture Knowledge, and Technical Solution Design

• Excellent communication and written skills to aid in RICEF creation and design document creation.

• In-depth knowledge of SAP best practices

Required Skills:

• Order to Cash (OTC) – Ability to demonstrate S/4 HANA Processes for Order to Cash

• Sales Order Processing

• Pricing

• Availability Check

• Shipping

• Order to Billing

• Payment Processing

• Customer Master Data

• Experienced SAP S4 HANA OTC/Order to Cash Consultant to work on identifying and resolving complex technical issues within our customer service-level agreements.

Desired Skills:

• Experience in other SAP modules

• Development experience (ABAP is a strong plus)

• Fiori, Adobe Forms, and Workflow experience

• Proficiency in debugging complex programs

• ServiceNow experience

Soft Skills:

• Written and oral communication in English and customer service skills

• Able to perform under pressure during times like a system down situation.

• Good teamwork, ability to work across multiple teams to troubleshoot and resolve issues.

• Needs to be a self-starter with strong analytical thinking skills, able to work independently