Job Information
Bell Associate 911, Seasonal in Quebec City, Canada
Req Id: 418457
Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you’ll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact – helping people as they connect, work, learn and play.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.
Description
Job Location Address: 930 rue d'Aiguillon, Québec (QC)
Job Status: Seasonal
Date Candidate Required: July to September 2024
Name and description of the hiring team
9-1-1 Emergency Service
Provide 9-1-1 Emergency Service for the population of Quebec and Ontario. Safeguard and ensure that accurate records are maintained and are easily accessible to emergency services. Deal with municipalities, service providers and response centers.
Job Duties / Accountabilities
Analyze and correct the 9-1-1 database to maintain accurate and accessible information to all customers and competitors
Configure the data to ensure proper 9-1-1 call routing including management of lists of compositions used by 9-1-1 dispatchers
Coordinate activities with internal and external customers in order to ensure adherence to timelines, using various sources / systems
Provide support and answer queries from various stakeholders
Execute various tests cases prior to and following new system version implementation and submit improvements
Charge service providers and response centers, which include contract renewals
Develop, write and validate the working procedures used to train new employees and to ensure proper tasks execution
Essential Qualifications / Competencies
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Bilingual is required because in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Intermediate knowledge of MS Office Outlook and Word and base knowledge of Excel
Ability to work in a computerized environment in constant evolution
Strong verbal and written communication skills (French and English)
Ability to work in a computerized environment in constant evolution
Flexibility and ability to resolve exceptions
Strong ability in decision taking
High capacity for learning, autonomy and self-taught
Have a very good sense of organization and be multitasking
Preferred Qualifications / Competencies
Knowledge of system applications: BCRIS, ACCESS, SFUI, SOA, Operation Center and Customer Service
Knowledge of the 9-1-1 systems
Strong interpersonal skills for team work
Customer oriented
Open to change and proactive
Working Conditions
Teleworking and 2 to 4 times per month at the office
Training at the office
Availability from Monday to Friday 8:00 am to 5:00 pm during summer
Availability to work some Holidays on rotation
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Temporary - Full time
Job Location: Canada : Quebec : Quebec City
Work Arrangement: Remote
Application Deadline: 06/17/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, because everyone belongs, you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We strongly encourage and welcome individuals who may require accommodations during the hiring process to please let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell, please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, QC, Quebec City