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Western Union Manager, Workforce in Quezon City, Philippines

Manager, Workforce – Quezon City, Philippines

Are you ready to join a team in a global company responsible for Forecasting, Capacity Planning, and Command Center Operations? Are you prepared to ensure global utilization consistency among internal and vendor partner sites? You will manage a Workforce team overseeing staff across Global Operations (2,000+ employees) and partner services (3,000+ employees). Join Western Union as a Workforce Manager!

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We are a FinTech that is using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We are a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

We will be looking for you to lead and direct a team of Workforce schedulers. You will be responsible for ensuring consistent processes across Global Operations, and liaison with technical support teams. You will have a strong understanding of WFM software and the requirements for scheduling a large workforce. You’ll support a global organization which includes maintenance and evolution of processes for monitoring service delivery, engaging contingency and disaster recovery plans, running technical outage bridges and other activities needed to deliver customer service level, and managing the care admin team, who facilitate CSR access and logins

For such a detail-driven role, you will have obtained your bachelor’s degree with at least 3+ years of operational process management. You will be proficient in lean management and/or agile and demonstrate the ability to drive results. You’ll have strong problem-solving skills and a proven ability to work cross-functionally.

Join us, and let us move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, the largest cross-border money transfer operator, and is trusted by millions of consumers worldwide. If you are ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We are a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as an excellent salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.

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