Enable America Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

1. Participate in the creation and development of Order to Cash tower specific:

2. value proposition

3. business cases

4. industry specific offerings

5. strategic direction and initiatives

6. design business outcome models

7. contracting structures

8. identify new opportunities and business lines

• Support sales team in creating compelling business case for prospect clients to offshore business

• Manage multiple client engagements / contracts across the life cycle of the deal (Knowledge Transfer, Operations support for establishing processes, metrics identifications and reporting etc.)

• Design OTC Solutions for prospective clients and Benchmarking their processes

• Lead and manage 'Solutions for impact'- lead due diligence workshops to identify and plug gaps in proposed solutions

• Work closely with Process Delivery leaders in identifying improvement opportunities

• Lead efforts on continuous process improvements and carry out process maturity assessments

• Manage relationships with customers at the management levels

• Drive customer satisfaction and quality by the use of improvements to business processes / procedures

• Responsible for handling information enquiries about process from customers / IBM personnel and business partners

Required Technical and Professional Expertise

• Relevant experience in end to end OTC process; has in-depth process knowledge in managing New Customer Setups (Master Data Management), Order Management, Billing, Cash application, Collections and Dispute Management processes

• Has knowledge in process design for an OTC platform

• Has knowledge in AI, Machine Learning and Cognitive Solutions for OTC

• Demonstrate systems thinking

• Ability to communicate for impact

• Know how to influence different stakeholders

• Ability to interact and manage multiple customers and cross functional teams

• Manifest strategic thinking (Larger picture)

• Analytical and good numerical ability - data driven

• Must be amenable to work onsite (UP Ayala Technohub/Eastwood City)

• Willing to work on a shifting schedule

Preferred Technical and Professional Expertise

▪ Preferably at least 10 years of experience in Order to Cash

▪ Experience in designing and implementing CI or transformation projects in OTC

▪ Adept in systems (SAP, Getpaid/ARCollect)

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.