Enable America Jobs

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

SERVICE LEVEL AND PRODUCTIVITY

Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:

• Pricing and Availability

• Purchase Order Entry

• Order / Shipment Status

• Product Lead Times

• Call Back / Follow Up Call

• Cross Reference

• General Product Information

Provide professional and accurate solutions for customer concerns through implementing the following:

• Expedite Orders

• Invoice Corrections

• Return Goods Authorization / Direction

• Credit and Debit

• Special Build and Drop Off Orders

• Tracking, correction, and processing of missing, misread or incomplete purchase orders

• Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit

• Daily Regimen – Managing Orders Entered Yesterday, Past Due orders, and detection of possible pull-in/line down

• Tool and system update of customer contact information

• 3. Manage efficient usage of production time and company resources through the following:

• Accuracy in Interaction Handling

• Maintaining productivity within acceptable transaction volume levels

• Tracking of all White-Rodgers hold orders

• Updating tracking sheets (Shipment Issue Tracker, Johnstone RD Tracking Log)

• Portal Management

• Attends training, workshop, seminar, and focus group discussions of the team

• Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed.

• Take Care of Retail accounts in terms of orders coming in through EDI or Customer Websites as well as accounts that sends their Orders Manually.

• Make sure that inventory of items on the retail account websites are accurate/up to date.

• Take care of all return and scrap requests from retail and utility customers. Process all retail/utility related deductions.

• make sure to use all channels/portals to communicate back to customers and merchants if/when necessary

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.