Enable America Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Compliance Testing (CoE) Senior Analyst to join our Compliance - Integrated Compliance Services team at MBPS. In this role, you are responsible for providing assurance that the Business Unit’s (BU) AMLATF and Compliance Programs are in compliance with the Company's Global AMLATF Policy and Asia Segment AMLATF Risk Management Program, applicable Compliance policies, and with all applicable local laws and regulations.

Research regulations by reviewing regulatory bulletins and other sources of information.

Prepares report by collecting, analyzing and provides a detailed summary of the data.

Maintains good working relationship with regulatory personnel and stakeholders by consistent communication and in resolving concerns. Plans and coordinates operational activities and guarantees compliance with rules and regulations.

Key Responsibilities:

Directly report all matters to the Team Lead of Testing CoE. Monitor the implementation of the approved Test Plan by ensuring that:

• Kick-off testing notices are sent to the local business units as planned;

• Testing activities are being performed during the testing period;

• Issues or concerns that may delay the testing activities shall be addressed promptly and communicated to the Tower Lead of ICS Testing;

• Testing activities shall be completed based on the planned completion dates;

• Updates on the implementation of the approved Test plan, including the progress of ongoing and completed testing activities;

• Final reports and working paper are properly safekept and readily available for audit and documentation purposes;

Maintain high quality standard on the test results by ensuring that:

• Technical aspects of the AML/ATF and FATCA-CRS programs were reviewed;

• Regulatory examination, audit reports, and other relevant internal reports, were considered prior to the conduct of testing;

• Testing activities performed, along with its results, coincide with the scope and objective of the testing;

• Reports have been reviewed and discussed with the team, including the Team Lead of Testing CoE;

• Assist in driving and monitoring team's productivity and efficiency are met

• Assists on the tracking of the resolution of all outstanding observations in the test results by securing updates from the local business units on the progress and completion of their remedial actions based on their target dates

• Take charge or assist or monitors on the projects/ initiatives relating to process improvement

• Motivate others to stretch and take bold steps to achieve better outcome

• Assist the Managers in Driving team performance to the highest possible level and excel it through development actions

• Assist the TL/Manager in reviewing the works and final reports prior to release and all activities are delivered on a timely basis

• Ensures that own assigned works/ adhocs are handled with accountability and adheres to the QA plan

• Involve in decisions, provide advice and recommendations to stakeholders based on data

• Conduct training to new hires and upskill new hires

Qualifications:

• A Graduate of any business courses (Ex. Finance, Accounting,) are preferred but not required.

• Minimum of 2 years Audit/ Controls Testing experience or 4 years experience in AML and Compliance.

• ACAMS certification is an advantage but not required.

• Strong organizational skills

• Solid written and verbal communication skills. Use these skills while working with BU partners and with different levels of the organization.

• Solid technology skills; knowledge of or ability to learn applicable compliance or business systems

• Solid analytical and problem-solving skills.

• Strong ethical compass

• Disciplined

• Knowledge of the financial services industry including insurance and/or securities

• Basic understanding of the regulatory environment in which the Company operates and some understanding of key compliance concepts

• Developing negotiating, influencing, and relationship building skills

• Ability to represent business internally (our department) and externally (outside our department) within the company

• Ability to work with minimal supervision

• Performs analysis that requires technical and analytical skills

• Provides higher level customer service

• Applies technical knowledge to develop standard communications (e.g., policies, procedures, and presentations)

• Considers an audience’s technical comprehension to determine the most appropriate message and delivery method

• Recognizes stakeholder needs to drive decisions

• Observe proper communication protocol to analyze the needs and interests of stakeholder

• Performs assigned tasks in a timely and cost-effective manner

• Seeks and utilizes available project/resource management tools and resources to get the job done

• Searches for the appropriate data and conducts analyses to define expected impact associated with a proposed initiative

• Develops a deeper understanding of underlying inputs and assumptions for impact/ROI analysis

• Listens to understand business challenges and applies knowledge in specialty area when responding

• Performs complete set of activities to accomplish overarching objectives while adhering to timelines

• Applies understanding of policies and procedures to determine work methods.

• Demonstrates understanding of differing business functions (e.g., typical processes and activities) and challenges

• Applies understanding of the rules and regulations to understand the impact of changes to the business

• Applies knowledge of service tools and processes to enhance end-user experience

• Builds positive customer relationships by performing responsibilities consistently against high standards.

• Anticipates customers’ basic needs and addresses requests and/or concerns

• Discusses and conveys company’s value proposition (solutions and services)

• Measures performance of solutions against client needs/ expectations

• Listens for and presents relevant knowledge back to the organization to help identify business opportunities for relevant solutions/services

• Searches for appropriate data and conducts required analyses to support business decisions

• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .