Enable America Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Develop subject matter expertise in day-to-day transaction processing in the Infor ERP and Ivalua P2P.

Review, release and follow up on rejected or flagged transactions in the Infor AP and Ivalua.

Monitor incoming and outgoing payment requests in Infor and/or Ivalua to ensure timely processing of Infor and Ivalua invoices.

Trouble shoot any issues found in file transmission between Infor and Ivalua platforms. Escalate issue to the relevant support team as and when needed.

Follow through with the relevant support teams to ensure any issues escalated are resolved in a timely manner.

Document issues and ensure that the Production issues log is maintained for operational risk reporting and monitoring.

Respond to BU queries related to Infor, Kyriba and/or banking partners and escalate as needed to ensure timely resolution of BU queries within SLAs.

Provide reporting to BUs as needed or support BUs in using the system for self-service where applicable.

Complete manual tasks as assigned that are not currently streamlined in the go-forward Infor to Ivalua P2P framework.

Work closely with the onshore/offshore team to ensure activities are covered, share knowledge and support the efficiency of the team.

Support user training in Infor and/or Ivalua for new business units users or treasury operations staff. Support Treasury Operations transformation initiatives as required. Work closely with team leads/managers to continue driving process improvements related to Infor, Kyriba or manual processes.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .