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Western Union Workforce Scheduler in Quezon City, Philippines

Workforce Scheduler – Quezon City, Philippines

Do you enjoy planning for the future, ensuring that available resources are fit for their purpose? Would you like to utilize your skills to help us optimize our workforce management function? Join Western Union as a Workforce Scheduler.

Motivated by our values: purpose-driven, globally minded, and trustworthy & respectful

We are a FinTech that is using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We are a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires a process, discipline, and simplification

You will be part of the Global Work Force Management team that is responsible for workload forecasting, staffing capacity planning, scheduling, and real-time performance monitoring. You will also focus on delivering excellent customer experience and ensuring long-term company success in achieving organizational goals. You will be responsible for real-time monitoring to ensure that service levels are optimized, coordinate schedule changes, and provide staffing recommendations. You will manage outages from escalation to resolution and process all service requests.

Here are some skills, attributes, and qualifications you will have:

  • Strong analytical and communication skills

  • Excellent MS Office skills, especially MS Excel

  • Ability to multi-task with minimal supervision

Join us, and let us move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It is an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you are ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We are a company on the move, and we want our people to grow and develop. You will have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.

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