Enable America Jobs

Job Number 24047599

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, Morocco

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

ABOUT THE HOTEL

With a planned opening in spring 2024, The Ritz-Carlton Rabat Dar Es Salam will manifest the people and the culture of the city and will become synonymous of luxury service and innovative design with one-of-a-kind food, beverage and entertainment offerings.

Built upon a blend of Moroccan and Asian elegance, The Ritz-Carlton Rabat, Dar es Salam offers a tranquil retreat set amid 440 acres of oak forest, landscaped gardens and a manmade lake. The hotel honors its surroundings and heritage with luxury amenities and bespoke services.

• 117 luxury rooms and suites blending Art Deco and Moroccan styles

• Six restaurants and lounges with garden and fountain views

• Spa with eight treatment rooms, two couple’s suites and a traditional hammam

• More than 25,700 sq. ft. of indoor and outdoor event space

• Recreation including indoor and outdoor pools, tennis and a jogging track

• Access to the Royal Golf Dar Es Salam and the Royal Equestrian Club

ABOUT THE POSITION

The ideal candidate for this position has extensive experience in luxury brands in a Director level position and is fluent in French and English

JOB SUMMARY

Functions as the strategic business leader of operational departments and acts as General Manager in his/her absence. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures that all operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Property Operations

• Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.

• Evaluating if Operations Team is meeting service needs and provides feedback to operations team.

• Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.

• Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

• Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.

• Working with team to put sustainable work processes and systems in place that support the execution of the strategy.

• Reviewing reports and financial statements to determine Rooms operations performance against budget.

• Communicating a clear and consistent message regarding departmental goals to produce desired results.

Leading Operations Teams

• Ensuring employees are treated fairly and equitably.

• Celebrating successes and publicly recognizes the contributions of team members.

• Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Making and executes the necessary decisions to keep property moving forward toward achievement of goals.

Managing Relationships with Property Stakeholders

• Attending owners meetings and provides meaning or context to the rooms operational and financial results.

• Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.

Managing Profitability

• Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

• Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.

• Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.

• Focusing on maintaining profit margins without compromising guest or employee satisfaction.

• Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.

Managing the Guest Experience

• Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

• Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

• Ensuring core elements of the service strategy are in place to produce the desired results.

• Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.

• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.