Job Information
API HEAT TRANSFER INC Customer Service Representative in RACINE, Wisconsin
JOB REQUIREMENTS: Hiring immediately for a Customer Service Representative on 1st shift (8:00 a.m. - 4:30 p.m.)! ** Ryde Racine: We are located on the following Ryde the Bus routes: Route 1, Route 4, and Route 86 (at 21st & Roosevelt Ave). ** API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. We are seeking a customer service representative for our Racine location. At API we take our culture transformation seriously! To help find the best fit for our positions and organization and to be considered for any positions at API participation in our culture survey is required. Please cut & paste this link into your browser and complete all the step: . What We Offer You: Starting Hourly Rate \$19.00+ based on experience. Health & welfare benefits effective day 1, generous PTO plan, and 11 paid holidays. Quarterly attendance bonuses. What You Will Do: The Customer Service Representative to will provide first-class service to our customers by ensuring that their requirements and needs are met in a timely and professional manner. Receiving phone calls from customers with various questions and inquiries about API products including placing a new order, following up on an existing order, product specific questions, and/or tracking a shipment. Collaborating with other the sales, shipping, and operations teams to ensure that we are delivering on our customer\'s expectations. Order-entry into API\'s ERP system (PLEX) Responsible for entering/update leveled EDI (Electronic Data Interchange) schedules. Obtain freight quotes and select an appropriate carrier. Responsible for working with freight forwarders on international shipments. Perform quotes, re-quotes, and pricing to customers, as well as managing the Master Price File Customer invoicing, posting and back flushing of orders. Review customers purchase order and verify the accuracy and terms of sales orders. What You Bring: Associate\'s degree preferred plus at least three years of customer service experience with a manufacturing firm. Attention to detail, ability to handle multiple ongoing projects and tasks at a time. Solution focused and sense of urgency. Proven ability to empathize with the customer and de-escalate challenging interactions. Proficiency with... For full info follow application link. The company rejects all forms of unlawful discrimination, not only because it is against the law, but because it is inconsistent with our corporate values. This includes unlawful discrimination because of a person\'s race, color, national origin, sex, religion, age, disability, marital status, military status, genetic information, predisposing genetic characteristics, veteran status, sexual preference, domestic violence victim status, or any other protected category as defined by applicable state or federal law. Employment decisions are made with regard to lawful considerations. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/40605771126F4293