Job Information
Baymont Inn/Penny's Diner Guest Services Agent in Rawlins, Wyoming
Job Duties & Functions
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.
- Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.
- Handle requests for information, mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities and hours of operation.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Follow all Avantic Lodging Enterprises credit policies.
- Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- Attend meetings as required by management.
- Perform any other duties as requested by management