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Career Growth, Flexibility and Collaboration!

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Sales Rep – Renewals Desk specializes in renewing high velocity commercial customer contracts and is responsible for reducing churn, maintaining steady customer retention, and managing a high volume of contracts to ensure an on-time or early renewal. The Sales Rep – Renewals Desk will grow revenue through renewing, up-selling and reinstating contracts and achieving their revenue retention targets renewals quota. There is collaboration with the field sales reps and channel managers as it relates to expanding the customer’s interest in the Entrust portfolio.

Responsibilities:

• Meet renewal targets as defined via the quota setting process ensuring contracts are renewed prior to expiration; manages a high volume of contracts of a certain annual revenue threshold.

• Engage on a daily basis on the contract renewal quotes ensuring delivery of quotes to customers and partners with a minimum 90 days before expiration;

• Proactively communicate with internal teams to ensure that renewal quotes and orders are processed accurately and on time; assist in entitlement and quote modifications where needed

• Update support renewals opportunity pipeline in SalesForce.com (CRM tool) through the sales cycle and accurately forecast anticipated renewal dates

• Proactively prioritize monthly and quarterly renewal activities; track and report on renewal activities utilizing Salesforce.com

• Verify the data integrity of all quotes, purchase orders and invoices and work with other internal teams to drive data clean-up where needed

• Identify “at-risk” renewal customer early in the cycle and work with manager to define issues impacting a successful, timely renewal; ensure high volumes of customer retention and provide updates to management during regular reviews

• Support continuous improvement and optimisation of the renewals process for the renewal desk customer segment, leveraging technology.

Basic Qualification

• Minimum 2 years’ experience with quotations/customer service/sales environment.

• Organized and strong interpersonal & communications skills

• Motivated, flexible self-starter, competitive and driven to succeed

• Skilled in organization and time management

• Ability to quickly assimilate information and take timely action

• Excellent written and verbal communications skills

• Solid decision-making skills and ability to show good judgmentwhen necessary; customer focused

• Proficient in: Microsoft productivity tools (Office 365),

• Proficient CRM experience

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For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter:

James Beck

James.Beck@entrust.com

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.