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Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset and empowerment are central to who we are and how we work.

We are the Azure Customer Experience (CXP) team, and we are looking for a Product Manager II to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences.

We are part of the Azure engineering organization and consider customer experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers, engineers, and field up for success, empowering them to make data-informed decisions.

To succeed in this role, you will need the following:

• have conviction about engineering customer delight and productivity.

• thrive in ambiguity, then create what is needed to execute at scale to deliver results.

• drive impactful change through metrics and data.

• inspire teams across divisions to work together towards common goals

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and are delighted in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs.

Every day, our customers stake their business and reputation on cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As Product Manager II on our team, you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes :

• Creating product/feature specifications with visual and written designs.

• Partnering with our engineering teams in all phases of development as a subject matter expert on feature design and user experience that focuses on privacy compliance and excellence.

• Providing hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices.

• Measuring the success of the product through relevant metrics and KPIs.

• Developing product roadmaps and strategy.

• Listening to customers (internal and external) to understand their scenarios and challenges.

• Engaging with partner teams across Azure and Microsoft to drive alignment on dependencies.

Other

• Embody ourCulture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required Qualifications:

• Bachelor’s Degree AND 2+ years of experience in product/service/project/program management or software development

OR equivalent experience.

Preferred Qualifications:

• Bachelor's Degree AND 4+ years of experience in product/service/project/program management or software development

o OR equivalent experience.

• Experience using data to drive prioritization and measure progress.

• Experience with Data Visualization, Observability, and Cloud Fundamentals.

• Experience with GitHub/Gitlab or Azure DevOps.

• Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.

Product Management IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

# AzCXP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .