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Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

As part of the Azure Customer Experience (CXP), Program Management Office (PMO) organization, the Customer Resiliency Program (CRP) team is a lean, agile, and extremely collaborative group of Technical Program Managers (TPM) and Customer Experience Program Managers (CXPM). We are customer-obsessed, empowered, and adept at working across engineering teams, key roles in the field (e.g. Cloud Solution Architects, Account Execs, Customer Success Account Managers), and across Azure Customer Experience (CXP) & Microsoft to enable customers to get the most out of their investment in Azure. Our focus on making it easy for customers to build resilient, secure workloads will continue to evolve to drive the best customer experiences with Azure at scale. If this sounds like a charter you’d be passionate about, we’d love to talk to you.

We are looking for a Senior Program Manager to join our team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

In this role, you will be a key contributor responsible for driving impact across initiatives including:

• Co-develop and land Go to Market (GTM) strategy, create communications cadence &

orchestrate valuable content collection for both internal and external

stakeholders.

• Drive Rhythm of Business and planning function

• Create & drive resiliency recommendation documentation quality control

• Eco-system enablement to accelerate internal stakeholders empower customer

workload resiliency

• Identify data needs and provide insights/analysis to expedite decision-making in

partnership with Business Operations & Tooling team.

Successful candidate competencies:

• Anticipates highly complex product/program issues from customers and

stakeholders.

• Proficiant ability to communicate ideas effectively across a mix of stakeholders

(executives to subsidiary teams to engineering teams)

• Demonstrated customer focus and end-to-end thinking across teams and

experiences

• Self-motivated, strategic thinker with an engineering-minded approach to

solving problems

• Knowledge of Azure Platform and being able to articulate at minimum 200-level,

Azure solutions including value prop.

• Results driven and adaptable; thrives in a fast-paced environment

Other:

Embody our Culture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science,Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 28, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .