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Service Engineer 1 BCforward is currently seeking a highly motivated Service Engineer 1 for an opportunity in Redmond, WA Position Title: Service Engineer 1 Location: Redmond WA, Onsite Anticipated Start Date: - ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6 Months Contract Job Type: Contract and Hybrid Pay Range: $35/hr. - $40/hr. Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Requirements: * Minimum 3 years experience in a technical support or software development organization * Practical experience running online systems built on Azure or similar cloud providers, 3 years * Minimum 2+ years experience in Python, C#, JavaScript, or any object-oriented programming (OOP) languages. Job Responsibilities: * MS Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. Global Support is a focal point for Bing advertisers around the world and the Bing Ads Technical Support team plays a pivotal role in supporting Bing search. As a Service Engineer, you will provide advanced technical support for MS online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such as AOL and Yahoo!. The individual that will succeed in this role will have experience in and a passion for great customer service and strong team relationships. You will partner with our platform development team, share knowledge and be an effective advocate for our internal/e xternal partners. You will join a team that is focused on results, working together to solve problems and committed to developing people. * Perform deep technical investigations that stretch your skills as you traverse rich telemetry streams to isolate and solve complex performance issues for MS Advertising customers & partners. * Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality. * Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production to prevent customers from being impacted. * Drive root cause analysis and service improvements involving bug fixes in close partnership across several Engineering teams. * Use judgement and effective communication skills to compose timely Global Alerts and issue visibility correspondence to sales teams and partners. * Create process or troubleshooting documentation that enables knowledge base for Tier 1 and Tier 2 support teams. * Conduct data and trend analysis to create insightful customer stories that influence Platform ENGG team product roadmaps and gaps, business decisions, and training/readiness content. * Collect and align customer/partner feedback on MS products and services (e.g., surveys, listening systems); acts as the voice of the customer by providing actionable feedback across groups (e.g., product team, account management, services leadership team) about customer/partner experience and competitor threats; proposes new initiatives to anticipate risks * Provide thought leadership to influence strategy when engaging with customers and partner and contribute to business case development for policy changes and engineering asks. * Drive revenue upsell during consultations by identifying and rec To view the full job description,