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Job Description

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As

part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and

the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Role: Field Service Engineer – Electron Microscopy (Semiconductor)

Location: Ireland/UK - Remote

How will you make an impact?

Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a

difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to

improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct

cutting-edge scientific research and develop Nobel Prize winning techniques.

In the Semiconductor business unit within the Materials and Structural Analysis Division (MSD) we enable customers to find meaningful

answers to questions that accelerate breakthrough discoveries and ultimately change the world. We design, manufacture, and support a

broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-,

and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in

electronics markets. Our worldwide Electron Microscopy colleagues are dedicated to our customers' pursuit of discovery and resolution to

global challenges.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to

continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an exciting and

challenging position in an international environment with opportunity for professional and personal growth.

What will you do?

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs

• Solving a broad range of hardware and/or software problems of varying scope and complexity

• Coordinating your own work schedule with direct colleagues, service operations and management

• Instructing customers in the use of our instruments to ensure safe and effective customer operations

• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the

use of their instrumentation

• Producing timely and accurate reports of your activities: e.g. service reports and expense reports

• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty

• Providing sales leads to account manager

• Providing feedback to support teams for correcting system documentation and updating procedures

How will you get here?

• Typically requires a BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering or other

applicable experience in a high-tech environment

• Analytical trouble shooting and problem solving abilities

• Excellent hand-eye coordination and manual dexterity

• IT skills

• Driving license required

• Excellent communication skills, verbal and in writing

• Independent, service-minded and educational in the approach towards customers

• Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also

when being in the field and the pace is high

• A strong team contributor, working remotely with the ability to connect with colleagues in the region

• Commercial mindset

• A natural interest in staying up to date with trends in technology and IT

• Self-starter, likes to be challenged

• Must be willing to travel estimated 25% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel

• Knowledge of Electron Microscopes is an advantage but not a requirement

• Experience within Field Service and Semiconductor industry is an advantage but not a requirement

We offer motivating and multi-divisional tasks in an innovative and international working environment.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work

with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working

together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual

orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job

application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive

impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an

accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact

information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job

application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or

other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.