Enable America Jobs

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Dispute Operations-Transaction Processing Associate

$18.50/hour

As a Transaction Processing Associate in the Dispute Operations department, your primary responsibility involves researching, analyzing, and updating consumer information using various systems. You will be handling disputes filed by cardholders who claim they did not engage or initiate a transaction due to an error. Your tasks include thoroughly researching each dispute, assessing its validity based on transaction records and other relevant data, and making informed decisions on whether to approve, deny, or initiate a chargeback for each claim. This role demands a positive approach to managing a high volume of disputes in a fast-paced environment while ensuring accuracy and compliance with established procedures.

What you will be doing:

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.

• Meet or exceed the Daily Productivity standards for each task performed.

• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.

• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.

• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.

• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.

• Explain complicated topics in a clear and concise manner.

• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations

• Log cases in database detailing actions taken on accounts and conversations with customers.

• Ensure timely completion of tasks, to meet contract guidelines.

• Performs other duties as assigned.

• Complies with all policies and standards.

What you get:

• Full Time Employment

• Career Growth Opportunities

• Full Benefit Options

• Vacation, Sick Time, and Holiday Pay

• Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)

• 401K

• Great Work Environment

• Training hours: Monday -Friday from (8:00am-5:00pm) CST

• Work an 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST (Monday -Friday)

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.

• Strong work ethic.

• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives.

• Effective and accurate written and verbal communication skills.

• Effective problem-solving skills.

• Organizational and Investigative skills

• Can navigate multiple applications and research solutions with ease

• Data entry experience.

• Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines.

• Ability to work at a sustained pace to meet production rates while producing high quality work.

• Must be detail oriented.

• Can navigate multiple applications/screens and research solutions with

• This would include navigating multiple computer systems and platforms.

• Has 1+ years of customer/client service experience, including experience handling difficult client situations

• Has 1+years of knowledge of disputes and chargebacks

Requirements:

• Must be at least 18 years of age

• Have a High School Diploma or an equivalent level of education

• Be able to successfully pass a background check, credit check, security clearance, and fingerprinting

• 1+ years of customer/client service experience

• 1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge

Join Us!

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Come join us and grow with a team of people who will challenge and inspire you to be the best!

Must live in the following States to be considered:

AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.