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Director of Maintenance and Operations

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Class Title

Director of Maintenance and Operations

Class Code

5781

Salary

$158,148.75 - $207,171.42 Annually

• Definition

• Benefits

Classification Description Summary

Under administrative direction, leads, plans, directs, manages, coordinates, and oversees the activities and operations of the Maintenance & Operations Department included within the street, sewer and storm drain, fleet, and facility maintenance divisions; coordinates assigned activities with other departments and outside agencies; and provides highly responsible and complex administrative support to the Assistant City Manager. The incumbent in this position is involved in the decisions of management affecting collective bargaining.

Leadership Core Competencies

• Enterprise Leadership Mindset -- viewing the organization's functions as a system of interconnected and interdependent parts of a cohesive whole with cross-functional responsibilities.

• Strategic Leadership Skills -- recognition that no organization is static and that evolution/change will occur; approaches planning on a proactive, rather than reactive basis; considers factors such as the external environment, best practices, internal organizational dynamics, and organizational goals to develop a vision for the future; works to enroll others in support of the vision by articulating how current trends and anticipated future events are expected to impact the organization; draws others into the conversation and shows flexibility, realism, and professional honesty about what is achievable in the longer run; and works to coordinate and balance conflicting interests and/or concerns with other organizational needs.

• Orientation to Continuous Process Improvement -- awareness of the need to seek out and identify deficiencies; eliminate redundancies; promote internal collaboration; and fully utilize resources, including technology, to enhance the organizational recognition, problem solving, prevention and response process.

• Strategic Alignment of Resources -- connection of strategic priorities and resources from the understanding that the operations must function together as a cohesive unit in order to optimize coverage, without leaving unintended gaps.

• Effective Communication and Influence -- verbal, non-verbal, and active listening communication skills; the ability to articulate a compelling message; the ability to persuade others and cultivate a shared vision; the sincerity and energy when attempting to establish interpersonal relationships; and the clarity with which the message is delivered.

• Model Diversity, Equity, & Inclusion (DEI) Aptitude -- demonstrated knowledge, understanding, appreciation, and commitment to DEI; model and establish accountability in support of organizational initiatives; cultivate a sense of belonging and appreciation; and dedication to being part of creating, building, advancing, and improving a diverse, equitable, respectful, and inclusive organization and community.

Position Core Competencies

• Motivational Leadership - Make decisions, set clear goals and provide their teams with the empowerment and tools to achieve success.

• Collaborating with Others - Working together with others in a cooperative and supportive manner to achieve shared goals. Ability to create productive relationships interdepartmentally and with outside agencies.

• Fiscal Responsibility - Strategic planning, budgeting and forecasting, predictive analytics, business intelligence to ensure financial resources are effectively allocated to achieve the goals and objectives of the City.

• Risk Management - Identifying, assessing, prioritizing, documenting and managing risk and its impact. Orientation to and focus on ensuring safe work habits.

• Succession Planning – Continually investing in employee learning, growth, development, and improvement. Motivating employees in advancing and tracking career goals. Ensuring employee skills match organizational needs. Ability to identify and develop leadership among employees and team members within your department.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume full management responsibility for all Maintenance & Operations Department services and activities included within the streets, sewer and storm drain, fleet, and facility maintenance divisions.

Develop, implement, direct and manage the Maintenance & Operations Department’s goals, objectives, priorities, and strategic initiatives for each assigned operational area; review and evaluate work methods and procedures; review and approve work programs, policy recommendations and special reports.

Assign projects and programmatic areas of responsibility; review and evaluate work products; and ensure that department efforts are supportive of the organization-wide goals and/or strategic priorities.

Establish, within City policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.

Assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes.

Plan, direct, and coordinate, through subordinate level staff, the Maintenance & Operations Department’s work plan; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.

Screen, interview, and select new employees in accordance with established policies, procedures, and guidelines.

Supervise, plan, coordinate, and assign projects and areas of program respon­sibility and monitor progress.

Plan, coordinate and provide training to staff to ensure that all staff members are informed and properly prepared to carry out assigned functions.

Evaluate the performance of staff, providing regular feedback regarding quality and quantity of work performed; pro­vide employees with the guidance and direction needed to correct deficien­cies; and work with employees to help improve individual and operational productivity.

Lead, oversee, manage and participate in the development and administration of the department budget; approve the forecast of funds needed for staffing, equipment, materials, and supplies; direct the monitoring and approval of expenditures; direct the preparation and implementation of budgetary adjustments, as necessary.

Provide input into capital improvement projects for the construction of public infrastructure.

Direct the negotiation and drafting of agreements and contracts with consultants, contractors and other governmental agencies; actively conduct or participate in the process for highly complex and/or sensitive projects.

Provide staff assistance to the Assistant City Manager; prepare and present staff reports and other necessary correspondence. Explain, justify, and defend department programs, policies, and activities; negotiate and resolve sensitive and controversial issues.

Represent the Maintenance & Operations Department to other departments, appointed and elected officials, outside agencies and com­munity groups; interpret and explain maintenance and operations programs, poli­cies and activi­ties; coordinate assigned activities with those of other departments and outside agencies and organizations.

Keep informed of new trends and innovations in the fields of Maintenance & Operations as it pertains to streets, sewer, storm drain, fleet and facilities by participating in professional group associations, boards, committees and commissions; incorporate new developments as appropriate.

Provide consultation and oversight to citywide strategic planning efforts and participates in planning/design teams to develop direction, recommendations, and strategies for Executive Team development and citywide improvement initiatives; participates in Executive Team meetings.

Respond to and resolve difficult and sensitive citizen inquiries and complaints regarding capital improvement projects and maintenance activities; provide recommendations to City Engineer on final decisions on variances to City standards and approval of use for new materials and methods.

Perform related duties as required.

Minimum Qualifications

Knowledge of:

Principles and practices of effective leadership.

Principles and practices of interpersonal skills and emotional intelligence.

Principles and practices of conflict management.

Principles and practices of change management and effective communication.

Principles and practices of people management and motivational attributes.

Principles and practices of inclusiveness techniques.

Organizational development, process development, and systems thinking.

Operations, services and activities of a comprehensive maintenance and operations program including maintenance and budgeting functions.

Advanced methods, techniques, and applications of civil engineering.

Principles and practices of capital improvement project management and coordination.

Modern and complex principles and practices of design and construction.

Principles and practices of project management, program management, construction and contract management.

Advanced principles and practices of program development and administration.

Methods and techniques of contract negotiation and administration.

Principles and practices of municipal budget preparation and administration.

Principles of organization and management, including personnel management and budgetary control.

Principles of supervision, training and performance evaluation.

Pertinent federal, state and local laws, codes and regulations.

Computer applications used in planning, engineering and statistical analysis.

Ability to:

Manage and direct a comprehensive maintenance & operations program.

Develop and administer departmental goals, objectives, and procedures.

Demonstrate behavior reflective and supportive of the City’s values and goals.

Provide administrative and professional leadership to effectively lead others in achieving stated goals and objectives.

Active listen, give and receive feedback, and work effectively with others.

Be answerable and responsible for actions and performance both individually and as a team.

Mentor less experienced colleagues.

Analyze problems, project consequences of proposed actions, identify alternative solutions and implement recommendations in support of City goals and strategic priorities.

Analyze and assess programs, policies, and operational needs and make appropriate adjustments.

Promote interdisciplinary collaboration and problem solving.

Identify and respond to sensitive community and organizational issues, concerns, and needs.

Communicate technical and procedural requirements to supervised staff.

Manage, direct, supervise and evaluate the work of supervisory, professional, technical and support staff.

Delegate authority and responsibility.

Select, supervise, train, and evaluate staff.

Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

Research, analyze, and evaluate new service delivery methods and techniques.

Specify appropriate corrective actions to remedy discrepancies and in resolving operational, technical and public relation problems.

Ensure project adherence to City policies and procedures.

Negotiate and administer various contracts and agreements.

Oversee a variety of maintenance and asset management functions.

Prepare clear and concise administrative and financial reports.

Prepare and administer large and complex budgets.

Interpret and apply applicable federal, state and local policies, laws and regulations.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Design and deliver clear and logical presentations to the City Council, other governmental, public groups and civic organizations, tailoring the message for the targeted audience.

Conduct meetings that maintain and focus on an agenda and facilitate a clear understanding by participants.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines – Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

A Bachelor’s degree from an accredited college or university with major course work in engineering, construction management, public administration, or a closely related field.

Experience:

Ten (10) years of progressively responsible maintenance and operations of public infrastructure, public works, and/or engineering experience including three (3) years of management and administrative responsibility.

License or Certificate:

Possession of an appropriate, valid driver's license.

Supplemental Information

Physical Demands and Working Environment – The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel to attend meetings; incumbents may be required to work extended hours and weekends.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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