Job Information
Valley Medical Center Imaging Service Representative in Renton, Washington
Job Description
TITLE: Imaging Service Representative
JOB OVERVIEW: This position is responsible for assisting/facilitating expedient professional patient care. For a majority of the role, this includes procedure scheduling, order entry into a database, imaging records management, answering multi-line telephones, greeting patients, communicating with clinicians, and supply ordering.
AREA OF ASSIGNMENT: Radiology
HOURS OF WORK: As Posted
RESPONSIBLE TO: Clinic Director, Manager or Supervisor
PREREQUISITES:
High school diploma or equivalent preferred.
Demonstrates excellent customer service skills and communication skills.
Experience answering a multi-line telephone.
Evidence of excellent communication skills both oral and written form in the English language including the ability to spell accurately and write legibly.
Preferred scheduling experience in a hospital, medical office/clinic, or insurance company
Previous work experience in customer service and general clerical/office procedures
Demonstrated some working knowledge of medical terminology.
QUALIFICATIONS:
Demonstrates effective verbal, listening and interpersonal skills with a diverse population.
Demonstrates ability to carry out assignments independently and exercise good independent judgment.
Demonstrates excellent organizational and time management skills.
Able to maintain a professional demeanor in stressful situations.
Able to learn and work with multiple software/hardware products.
Neat and well-groomed in appearance, following departmental personnel standards.
Demonstrates reliable attendance and job performance
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS:
Requires working as part of a team at the direction of the Radiology Manager, Supervisor, and/or Director to maintain effective operations in the office and smooth flow through the service areas. This includes lifting and carrying supplies through the facility, weighing ½ pound to 50 pounds. Requires standing up to 90% of the day and reaching overhead up to 6 ½ feet and bending to the floor. Requires moving quickly from one area to another and working under changing conditions depending on the workload. Requires computer/keyboard skills and legible handwriting. Excellent telephone skills are essential. Requires proper patient identification with double identifiers. Escorting patients to and from the dressing areas. Regular and punctual attendance is a condition of employment.
PERFORMANCE RESPONSIBILITIES
A. Generic Job Functions: See Generic Job Description for Administrative Partner.
B. Essential Responsibilities and Competencies:
Expediently and professionally meets and greets customers and answers multi-line telephone.
Adheres to Valley Medical Center's Patient Identification guidelines utilizing Patients Are First Patient Safety principals.
Review incoming referrals to ensure all required data is included. If not received electronically transcribe paper copy into EHR.
Proficient in complex scheduling; requiring coordination of multiple resources external to EPIC; i.e. ensuring pre-requisites are completed (such as labs, films and medical history), appropriate clinical resources are available.
Uses EPIC to gather necessary scheduling information to view scheduling regimens, referral and patient WQ's or ancillary orders to ensure timely throughput.
Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, ABN's and referral or authorization information.
Assists