Job Information
GESA CREDIT UNION Sr. Virtual Member Service Associate in RICHLAND, Washington
Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it is how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.
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Role Summary:
The Sr. Virtual Member Service Associate (VMSA) is an experienced Member Service Associate that provides exceptional member service as they perform teller transactions, account maintenance, and relationship building for our members via Gesa's Interactive Teller Machines. The Sr. VMSA also uses their experience and in-depth knowledge of Gesa's products, services, policies, procedures, and financial literacy to serve as a mentor that helps train new VMSAs. Sr. VMSAs can provide overrides and maintain ITMs. The Sr. VMSA is excellent at deepening member relationships by referring, following-up, and guiding members through their ITM experience.
What You Will Be Doing:
- Provide exceptional member service.
- Solve problems, take ownership of member concerns, provide prompt resolutions, and follow-up.
- Have a core understanding of financial literacy and be able to discuss it with members.
- Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
- Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate.
- Meet or exceed established service levels, job performance, referral, and organizational goals.
- Constantly adapt to changing priorities with a positive attitude
- Ensure branch equipment is always working properly.
- Observe and monitor cash activity to ensure the branch and Team Members are following cash limits.
- Able to virtually maintain ITMs.
- Review and process overrides/approvals within your authority while minimizing risk.
- Mentor and help train new VMSAs.
- Assist leadership with branch certifications, ITM accounting tickets, and OFAC reports.
- Perform transactions and service requests on member accounts in an accurate and timely manner.
- Accurately follow all Interactive Teller procedures and balance your virtual drawer at the end of every day.
- Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
Other duties and projects as assigned.
About You:
Professional written and verbal communication
Make sound decisions that minimizes risk in a timely manner.
Ability to ask open-end and clarifying questions to understand member needs and deepen relationships.
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.
Respect and