Job Information
ASM Global Concierge/ Elevator Operator in Richmond, Virginia
Overview
The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop relationships with patrons to improve their theater going experience and exceed their expectations
Address, follow-through and resolve patron concerns
Anticipate the patrons need and get them excited about current and future theater productions
Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
Provide patrons with a wealth of knowledge relevant to the theater and the community
Research topics relevant to the theater(s) and the city of Richmond
Be ready to stand in as Usher when called upon
SMG provides a dynamic working environment in which duties and responsibilities may change; therefore employees are expected to be flexible and responsive to changes in the scope of their duties
QUALIFICATIONS
Must be Customer Service Oriented! This position is on the front lines of our theaters’ relationship with its patrons
Excellent verbal and written skills
Must be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies
Must be a Master of Conversation: be able to converse with anyone in every situation in a non-threatening, respectful manner; listen carefully to what others are saying and intend to say
Must have a passion for theater
Must love helping people
Possess an intellectual curiosity and a desire to learn about the theater and the community surrounding it
Radiate compassion, excitement and charisma
EDUCATION AND WORK EXPERIENCE
High School Diploma or equivalent
Experience meeting and helping people
Demonstrated ability to work effectively with the public
Candidates MUST be able to pass a background check