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Robert Half Desktop Support Analyst in Richmond, Virginia

Description We are on the search for a Desktop Support Analyst to join our team in the Real Estate & Property industry located in Richmond, Virginia. The role will involve a variety of important tasks, ranging from resolving software and hardware incidents to maintaining IT equipment. This role offers a long-term contract employment opportunity.

Responsibilities:

• Diagnose and resolve software and hardware incidents, including operating systems and a range of software applications.

• Handle the installation and upgrade of software and hardware, ensuring optimal functionality.

• Implement file backups and configure systems and applications to ensure data safety.

• Perform preventative maintenance for endpoints such as workstations, printers, IP Phones, and peripherals.

• Test solutions to ensure problems have been adequately resolved and follow up on help requests post-resolution.

• Troubleshoot and repair conference room equipment, including phones, projectors, sound systems, cables, and wall plates.

• Use remote support tools to assist users and update software remotely.

• Install and configure new IT equipment pertinent to endpoints such as laptops, printers, and IP phones.

• Communicate technical information to non-technical personnel to facilitate problem-solving.

• Assist business clients with applications, connectivity, training, and problem-solving. Requirements • Minimum of 3 years experience in a similar role within the Real Estate & Property industry

• Proficiency in Cisco Technologies

• Experience with Citrix Technologies

• Solid understanding and knowledge of Computer Hardware

• Experience working with Databases

• Proficiency in Dell Technologies

• Experience working with Active Directory

• Familiarity with Apple Devices

• Knowledge of Backup Technologies

• Experience with Configuration Management

• Proficiency in VPN Technologies

• Excellent problem-solving skills

• Ability to work in a team as well as independently

• Excellent communication and interpersonal skills

• Ability to prioritize tasks and manage time effectively

• Willingness to continually update knowledge and skill set in relation to technological advancements in the industry. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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