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Santander US Dealer Relationship Manager - Roanoke, VA Territory - Hybrid in Richmond, Virginia

Dealer Relationship Manager - Roanoke, VA Territory - Hybrid

Richmond, United States of America

This position is a blended 50/50 inside and outside sales role that requires the representative to live within the Roanoke, VA vicinity for business needs. This position does not offer any relocation assistance.

The Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company's underwriting guidelines, programs, and products in their specific market and policies and procedures. They focus most of their time on deepening relationships with their dealers through day-to-day management of dealer accounts, assisting in the loan process, providing best-in-class customer service, and acting as a liaison between their dealerships and the corporate office.

  • Serves as the lead point of contact for all customer relationship matters.

  • Ensures timely and successful delivery of our solutions according to customer needs and objectives.

  • Develops new business with existing clients and/or identify areas of improvement to meet goals.

  • Assists with the training and development of associates and projects, conducts peer-to-peer ride-a-longs, and organizes & manages sales calls & events.

  • Analyzes and reviews all territory reports to identify dealer business opportunities and to prepare dealer visit objectives.

  • Provides best-in-class customer service through daily interaction with all internal and external associates and dealers.

  • Answers client queries and identifies new business opportunities among existing customers.

  • Liaises with cross-functional internal teams to improve the entire customer experience.

  • Establishes and cultivates relationships with all dealership personnel to support growth targets.

  • Provides training on all programs and initiatives.

  • Establishes targets within their territory and coordinates meetings with Dealer Principals and Dealer Lending partners.

  • Facilitates term sheet presentations and collects financial information and required closing documents.

  • Assists their Dealer Lending partners with portfolio and relationship management support.

  • Educates the dealerships about new policies and guidelines.

  • Conducts sales and finance presentations to demonstrate the use of company products.

  • Provide an enhanced level of service for all captive relationships, dealer groups, and new initiatives to meet defined expectations.

  • Maintain up-to-date vendor management for all dealerships within assigned territory.

  • Actively promote and support all Santander Consumer (SC) digital offerings.

  • Manage aged contract inventory to provide operational support and heightened service to dealer partners.

  • Proactively engage dealers continuously regarding SC’s dealer management framework to mitigate risk, protect the company, and ensure profitability.

  • Conducts fraud and portfolio training to support SC's efforts by maintaining a positive performing dealer base.

  • Actively monitor and support internal departments regarding aged liens and outstanding money owed for all dealers within assigned territory.

  • Negotiate impound fees to dealer partners to assist SC in recouping revenue.

  • Provides follow-up on approvals given to provide strategy input and competitive intel to internal decision-makers.

  • Communicate legal demands to Dealer Principals as needed.

Qualifications

  • Work Experience: 3+ years in Auto Finance Sales, Client Relations, Account Management, and/or Relationship Management.

  • Education: Bachelor’s degree or equivalent work experience in Business, Finance, Marketing, or equivalent field preferred. An equivalent combination of education and experience may be substituted instead of a degree.

  • Live within a 50-mile vicinity of Roanoke due to business needs.

  • Flexibility to manage a territory and local travel up to 50% of the time with the occasional overnight, as required.

  • Demonstrable ability to communicate, present, and influence key stakeholders as appropriate.

  • Direct experience demonstrating best-in-class customer service and relationship-building skills via outbound sales calls and in-person dealership visits.

  • Excellent written and verbal communication and negotiation skills.

  • Strong presentation and public speaking skills.

  • Strong problem-solving skills.

  • Ability to manage time effectively and prioritize multiple tasks.

  • Ability to maintain confidentiality.

  • Ability to resolve disputes to a level that satisfies all parties.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Other English 3 to 5 years of relevant work experience Dealership Management

Primary Location: Richmond, VA, REMOTE - Virginia

Other Locations: Virginia-Richmond

Organization: Santander Consumer USA Inc.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: $69,750 - $102,500/year

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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