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Job Information
WTW Client Success and Growth Specialist – Rewards Data Intelligence in Riyadh, Saudi Arabia
The Role
The RDI Client Success and Growth Specialist is responsible for supporting and growing the relationship with a portfolio of industry-specific clients within the Strategic and Enterprise client segment in the Kingdom of Saudi Arabia. Role will include understanding each client’s annual compensation cycle in order to secure survey participation and supporting the client on utilization of our surveys and software as an important component to their compensation planning efforts. In addition, the job holder will also deliver training on our client web-based delivery and analytics tools and client webinars and other relationship-expanding duties as required. This position requires product sales and servicing experience, a high desire to learn, self-motivation, and an in-depth understanding of how our survey data influences compensation planning.
Responsabilities:
Relationship Building & Client Servicing
Manage participation process for a portfolio of clients within industry sectors
Assist with job matching, data submission, and interpretive/utilization assistance
Respond to second level queries and more complex questions
Identify Additional Sales Opportunities
Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities
Identify and close opportunities for expanding our product portfolio with the client
Industry Survey Growth and Development
Work closely with the RDI team in Saudi Arabia to promote surveys to target participants in industry surveys and build new relationships
Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration
Training and Development
Organize and lead job match meetings
Conduct detailed training sessions and demos in our client facing online tools for clients and consultants
Conduct forum meetings by country/geography or industry
Requirements
Experience in a corporate environment, selling or delivering customer service
Compensation knowledge required
Proven track record of maintaining and growing business relationships
Excellent listener – able to probe, understand the issues, and respond with correct solutions
Strong analytical skills
Must be client focused and have excellent client relationship management skills
Demonstrated ability to perform in a team environment
Key Relationships
RDI Leader KSA (reports in to this role)
W&R Leader KSA
RDI team KSA
Equal Opportunity Employer
WTW
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