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Job Information
Nielsen FIELD TECHNICIAN in Riyadh, Saudi Arabia
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Responsibilities:
Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
Provides clear, courteous and effective telephone and Face-to-Face support for panel membersInstall, maintain, and de-install Nielsen metering hardware and software in panel member households according to procedure.
Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
Collect and report panel data according to policy and procedure.
Execute standard operating procedures to ensure panel quality and security is maintained.
Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
Experience & Qualifications:
Strong verbal and outstanding interpersonal communication skills
excellent knowledge of local culture and peculiarities
2+ years experience in KSA in the area of f2F customer service. Ideally: Cable provider reps., Home appliance installation etc.
Sales/technical support/customer service background
Exceptional Customer service / relationship-building skills and results orientation
Ability to speak local dialects, English proficiency B2 and higher
Proficient computer hardware and software knowledge and skills
University / Technical certificate
Electronic technology knowledge
Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
Willingness to spend defined proportion of time travelling (in the field)
Ability to work remotely, individually, and in a team environment
Result oriented with aptitude for continuous process improvements
Business acumen
Valid driving license with clean background
ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
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