Enable America Jobs

Description

This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability)

AWS is a place where thousands of different personalities with the same customer obsession come to turn can’t-be-done into done. We seek builders from all backgrounds to join AWS, and we encourage our employees to bring their own voice and chart their own path. Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? As a Customer Solution Manager you are driving digital transformations through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and various lines of businesses. You are establishing Amazon Web Services as the key cloud technology provider across the strategic accounts you manage, promoting the entire AWS products and services portfolio to the Fortune 1000 market segment. On a daily basis you empower your customers to solve challenges while attaining both their operational and innovation goals. You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise. We're obsessed with customers, we see beauty in simplifying the complex, and we are comfortable with being called "peculiar." That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our employees enjoy working at AWS.

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should have a cool head, predicating strong technical development, be detail-oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As an increasing number of large enterprises move critical systems and develop new applications to the cloud, we are in need of high-powered technical talent to advise our customers on this journey. You will work one on one with our top tier customers throughout the entire application lifecycle advising them during the planning phase of new projects to supporting them when they have systems operating in production.

The Account Manager (AM) provides assistance to the customer as an expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues. AM's are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle.

In order to be successful in this role, you must possess customer facing skills that allow you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

Key job responsibilities

• Engage with your customers to understand business needs;

• Help Enterprises define IT and business processes that work well with cloud deployments;

• Work hands on with customers engineering team to develop, migrate, and debug application issues;

• Troubleshoot technical issues and drive issue escalation with AWS Service teams;

• Complete analysis and present periodic reviews of operational performance to customer leadership;

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Milan, MI, ITA | Rome, RM, ITA

Basic Qualifications

• Design/implementation/consulting experience of distributed applications;

• Previous customer facing experience as a technical lead;

• Strong customer focus and bias for action;

• Candidates must have excellent oral and written communication skills;

• Deep experience in one or more of the following areas: Systems administration (Linux and/or Windows), Networking (DNS, IPsec, BGP, VPN, Load Balancing), Database (MySQL, SQL, Oracle), Software design or development, Infrastructure architecture, Content distribution, IT Security , BigData/Hadoop, Troubleshooting, Performance Tuning, Tools for Operations Automation and Configuration Management (e.g. Chef/Puppet), Continuous Integration.

Preferred Qualifications

• The right person will be highly technical and analytical implementation/consulting experience;

• Previous experience as a TAM in an large enterprise customer environment

• Deep experience with AWS service offerings

• Technical degree; Computer Science or Math background highly desired;

• Working knowledge of software development practices and technologies highly desired.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.