Enable America Jobs

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. 

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. 

People – We win as a team. 

Customer – We deliver customer-centric solutions. 

Continuous Learning – We learn and always aim to be better. 

Innovation – We innovate every day. 

Results – Results matter for all of us.

As a Technical Support Specialist at Epredia, you will play a pivotal role in ensuring the seamless operation of our anatomical pathology products worldwide. You will be the frontline support for our field service engineers, providing expert technical assistance remotely and occasionally on-site. This position offers the opportunity to become a product expert, advance your career, and thrive in a collaborative environment.

Key Responsibilities:

• Troubleshoot technical issues for a global customer base via telephone, email, and on-site visits.

• Create and distribute technical updates to clients, keeping them informed about process changes, software updates, and new product lines.

• Deliver comprehensive technical training to field service engineers and internal teams, either at our Runcorn site or remotely.

• Collaborate with Engineering and Quality departments to provide valuable client feedback on instrument performance.

• Partner with the Epredia Product Development team, offering service and technical input to enhance product design for improved serviceability.

Qualifications and Skills:

• HNC/Degree in Mechanical/Electronic Engineering preferred.

• Previous experience in technical support or field/depot repair of instrumentation is advantageous.

• Familiarity with working in a shop floor environment is essential.

• Strong customer service focus, ensuring clients receive superior support throughout their journey with Epredia.

• Proven experience in developing and delivering technical training to diverse audiences.

• Ability to adapt quickly to shifting priorities and prioritize workloads to meet urgent customer needs.

• Methodical approach to preparing technical reports, bulletins, and other documentation.

• Proficiency in Microsoft Office, particularly Outlook and Excel.

• Excellent problem-solving and decision-making skills, with a logical and systematic approach.

• Ability to work independently as well as collaboratively within a team environment.

Join Us: If you are passionate about making a difference in healthcare and possess the skills and drive to excel in technical support, we want to hear from you. Join Epredia and be part of a dynamic team dedicated to innovation and excellence.

How to Apply:

TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.