Job Information
Alorica Office Clerk (On Site) in Saint Joseph, Missouri
Position: Operations Customer Experience Agent US
Location: Onsite St Joseph MO
Terms: Full-time
Pay: $15.00
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
Customer service experience
Phone related customer service
Familiarity with Microsoft Windows, Word, and Excel applications
May require client specific bilingual language requirement, as necessary
Knowledge, Skills and Abilities:
Knowledge of product/procedures
Ability to use phone and computer systems
Customer service skills
Strong interpersonal skills
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathetic
Mental Acuity
Conversational
Confident/Assertive
Demonstrate a positive attitude
Work Environment:
Constant work performed in a climate controlled, call-center environment
Constant usage of phone and computer systems
Physical Demands:
- Constant sedentary work
ABOUT ALORICA
Equal opportunity employer – Veterans/Disabled
Alorica
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