Job Information
U.S. Bank Collections Vendor Management and Account Maintenance Support - Credit Card and Merchant Payment Services Manager in Saint Louis, Missouri
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Manages the collection activities for multiple collection agencies and deceased/probate servicer vendors for bank card and merchant processing accounts. Manages the review and collection of charged off accounts to achieve target recovery goals and process compliance with minimal risks. Ensures compliance with applicable internal policies and procedures and regulatory requirements. Manages and coordinates the operational activities for high volume, transactional, account maintenance for assigned bank card areas from internal and customer requests. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that range from lower level non-exempt through exempt level professionals as well as out sourced vendor processing. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review, recommendation and development of operational systems, new processes and procedures affecting assigned units, coordinating system conversions from an operations perspective.
Basic Qualifications
Master's degree, or equivalent work experience
10 or more years of experience in collections and financial services industry
Five or more years of management/supervisory experience
Preferred Skills/Experience
Considerable knowledge of loan collection techniques, policies, procedures, and principles of credit lending
Strong understanding of collection laws and regulations
Considerable knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
Thorough knowledge of on-line collection systems
Considerable knowledge of general organizational operations and procedures
Excellent planning and organizational skills
Strong managerial skills
Ability to resolve complex problems with minimal guidance
Excellent verbal and written communication skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $108,375.00 - $127,500.00 - $140,250.00
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
U.S. Bank
- U.S. Bank Jobs