Job Information
Advantage Solutions SVP Client Services in Saint Louis, Missouri
Summary
Position Summary
The SVP Client Services is responsible for setting overall client services strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Marketing Team. As a member of the senior management team, the SVP Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that leads to outstanding program execution for clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.
Essential Job Duties and Responsibilities
Sales Leadership
Drive the interpersonal exchange of value between the organization and clients and customers.
Set and achieve revenue targets based on marketing strategy.
Maintain and protect client relationships through strategic data exchange, internal service level agreements, client program reviews, and managing client/contract expectations.
Expand and diversify the client roster across premium categories, ensuring strong revenue growth and margin expansion.
Develop and implement strategies for premium brand activations that complement and enhance the broader marketing strategy.
Operational Leadership
Build processes and infrastructure to enable scalable, measurable, and profitable growth.
Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals.
Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards, and staff development.
Direct day-to-day operations of the Premium Brand Activation business, focusing on operational excellence and strategic growth.
Drive the development and implementation of new technologies and operational efficiencies to support scalable growth in premium activations.
Optimization
Adjust and optimize service quality to maximize our one-to-one consumer interactions.
Work closely with other business leaders to maximize processes.
Identify and attend approved trade exhibits, shows, and regular company field programs.
Identify gaps and best practices in operational support to improve overall performance.
Shape and optimize the organizational structure and processes for premium brand activations, ensuring alignment with overall business objectives and enhanced client satisfaction.
Supervisory Responsibilities:
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements:
Travel is an essential duty and function of this job. Driving is not an essential duty and function of this job
Travel up to 25%
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree o r equivalent experience
(Preferred): Master's Degree
Field of Study/Area of Experience:
10+ years of experience in General/leadership in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
Previous experience managing 10+ direct reports
Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry
Skills, Knowledge and Abilities
Ability to work effectively with management
Good interpersonal skills
Excellent customer service orientation
Ability to gather data, to compile information, and prepare reports
Ability to develop strategic plans to grow the business
Team building Skills
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Excellent written communication and verbal communication skills
Skill in supervising to include delegating responsibility, training and evaluating performance
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements: ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding ASM Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The SVP Client Services is responsible for setting overall client services strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Marketing Team. As a member of the senior management team SVP Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives; in addition to problem solving and process development. Focus on defining measurable results for the organization that leads to outstanding program execution for clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.
Essential Job Duties and Responsibilities
Sales Leadership
Drive the interpersonal exchange of value between the organization and clients and customers; Set and achieve revenue targets based on marketing strategy; Maintain and protect client relationships through the strategic exchange of data, internal service level agreements, client program reviews, and client/contract expectations.
Services Leadership
Create and define the long-term strategy for the Integrated Marketing Client Services Team, including but not limited to, account management strategy and account protection strategy; Secure and align resources to enable the long-term strategy for the Integrated Marketing Client Services Team; Measure and evaluate services activity against the go-to-market strategy and intended results.
Operational Leadership
Build processes and infrastructure to enable scalable, measureable, and profitable growth; Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.
Optimization
Adjust and optimize service quality to maximize our one-to-one consumer interactions; Work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc.) to maximize processes; Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; Identify gaps and best practices in operational support to improve overall performance.
Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
Travel up to 75%
Minimum Qualifications
Education Level: (Required) Bachelor's Degree or equivalent experience
(Preferred) Master's Degree or equivalent experience
Field of Study/Area of Experience: Marketing
15+ years of experience in marketing CPG or allied (agency, brand marketing) organization
10+ years of experience in general/leadership experience in marketing, advertising, or sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
10+ years of experience managing direct reports
Experience with Brand Management, Customer Management, Category Management, Digital / Big Data/ Analytics a plus
Skills, Knowledge and Abilities
Expert level influencing skills – ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
Expert level insight skills – ability to identify and develop robust data on internal and external operations (especially regarding customer expectations and alternatives) and transform that data into decisions that balance risk with reward
Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measureable business results
Expert level credibility skills – ability to use personal effectiveness to link relationships, processes, and business methodologies with revenue-producing activities
Team player with good people skills
Excellent strategic thinking and process development skills
Excellent organizational and problem-solving skills
Excellent communication skills, both written and verbal
Ability to manage and develop a team of 10 or more employees, including direct and indirect report
Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
Proficient in Microsoft Office Suite – (spreadsheets, word processing, presentation development)
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Locations US-MO-Saint Louis
Primary Posting Location : City Saint Louis
Primary Posting Location : State/Province MO
Primary Posting Location : Postal Code 63101
Primary Posting Location : Country US
Requisition ID 2024-432348
Position Type Full Time
Category Marketing (Corporate): Integrated Marketing, Experiential Marketing
Minimum USD $180,000.00/Yr.
Maximum USD $240,000.00/Yr.