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*At Securian Financial the internal title for this position is Customer Benefit Payments Sr Specialist. Overview: This role is responsible for serving as a subject matter expert on supplemental health claim processing within the employer market and providing leadership and support to other business areas, channel partners, and clients. Responsibilities include but not limited to: Communicate effectively with claimants, clients, business partners, claim specialists, and senior leadership. Serve as a primary resource and handle escalated claims based on policy provisions across multiple product lines in the employer market. Demonstrate an in-depth understanding of the relationship between business processes, needs, data and market expectations to recommend and implement process improvements. Coordinate customized processes or reporting needs based on product and client requirements. Apply high level of interpersonal and customer service skills while providing service to business partners and clients on work that typically carries a higher risk of litigation and key channel partner retention. Monitor team workload and distribute claims accordingly. Train associates on claims processing, providing documentation and mentoring to ensure their success. Perform quality audits to maintain high standards of work. Qualifications: Knowledge of Benefit Distribution Center (BDC) systems, workflows, and procedures. Exceptional communication skills. Understanding the BDC data sources and general BDC accountabilities for reporting, privacy, security, compliance, and auditing. Demonstrate leadership abilities to serve as a resource and mentor to less experienced associates. Prior experience working as a claims examiner. Securian Financial believes in hybrid work as an integral part of our culture.Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. Physical Job Requirements: Ability to utilize keyboard, mouse and computer for up to 8 hours per day. Ability to work at least 40 hours per week. Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day. Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper). The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The estimated base pay range for this job is: $50,500.00 - $88,500.00 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire. Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Company-funded pension plan and a 401(k) retirement plan: Share in the succ ss of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here Securian Financial Group, Inc. considers applicants for all positions without regard to race, color, creed, religion, national origin, sex, gender identity, sexual orientation, genetic information, age, marital or familial status, status with regard to public assistance, disability, or Veteran status. All applicants will be considered solely on the basis of their qualifications.