Job Information
Salt Lake County Customer Service Specialist - Multiple Locations (part-time) in SALT LAKE CITY, Utah
Job Description
JOB SUMMARY
Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.
MINIMUM QUALIFICATIONS
One year of related work experience in customer service.
Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date.
Due to the nature of this position, the successful applicant must pass a required background investigation.
ESSENTIAL FUNCTIONS
Provides public service at the Circulation Desk in person and on the phone.
Collects payments for fines, fees, book sale items and supplies.
Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
Provides information about borrowing policies, library services and programs, etc.
Fills and processes hold requests.
Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
Performs assigned support tasks, sorting, shelving and other clerical duties.
Additional Information
Salt Lake County Library is hiring 20 hour per week Customer Service Specialists at multiple locations. When submitting your application please indicate which location(s) you are interested in applying for:
Millcreek Library Schedule:Monday 5:15pm - 9:15pmTuesday 9:00am - 1:00pmWednesday 9:00am - 1:00pmThursday OFFAlternating Fri/Sat 9:15am - 6:15pm
Holladay Library Schedule:Monday 9:15am - 1:15pmTuesday OFFWednesday 5:15pm - 9:15pmThursday 5:15pm - 9:15pmAlternating Fri/Sat 9:15am - 6:15pm
Job LocationsUS-UT-SALT LAKE CITY | US-UT-HOLLADAY
Requisition ID2024-37612
of Openings2
Additional LocationsUS-UT-HOLLADAY
Requisition Post Information* : Posted Date24 hours ago(11/18/2024 5:11 PM)
SLCO Department (Portal Searching)Library Services
Location : LocationUS-UT-SALT LAKE CITY
Location : Address2266 E EVERGREEN AVE
Location : Postal Code84109
Position Type (Portal Searching)Regular Part-Time (Merit)
Requisition Post Information* : Post End Date11/24/2024
Grade010
Posted Min$15.22/hour
Posted Max$22.83/hour