Job Information
FREEMAN Data & Insights Coordinator in San Antonio, Texas
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The responsibilities of the Data and Insights Coordinator are to perform data management, project coordination, and administrative work to support the Customer Data & Insights (CD&I) team and stakeholders. This role serves as an integral part of the CD&I team, which supports data related requirements of numerous business units, by providing reporting, data management, and user support. This role will assist with the development and continued support communications, trainings, and helping to identify and implement new business practices. You will work closely with other team members and stakeholders to ensure we provide accurate, reliable, and actionable data-driven insights and recommendations.
This position will support our Customer Experience team and is eligible to work a remote schedule.
Essential Duties & Responsibilities
Uses a variety of applications to organize, document, and maintain feedback, financial, operational data and processes to support the CD&I team and stakeholders
Supports user testing/functional testing of various data flows and systems
Responsible for accurate data entry, verification, and maintenance of certain source data using various software and databases
Works to ensure clean data and data mapping support during transitions in systems, data models, changes in the business
Supports the team with project coordination and keeping overarching projects on track
Assists with developing and updating presentations and documents for data project initiatives
Proactively identifies, researches and resolves end user issues / questions
Assist in developing and updating presentations and documents for data projects and initiatives
Independently creates and maintains professional training materials and job aides
Perform other duties as assigned
Education & Experience
Bachelor’s Degree (or equivalent experience with certifications); preferred in business or technical subject (mathematics, analytics, computational sciences, finance, statistics, or related field)
Technically savvy and proficiency in Microsoft Office products (Excel,Powerpoint, Sharepoint; more advanced product familiarity is a strongly weighted plus (PowerBI, Tableau, PowerAutomate)
Proven ability to gain understanding of complex data flows & systems
Proven ability to develop professional presentations, training materials, job aides
Strong attention to detail, accuracy, and quality
Strong work ethic
Strong organizational, time management, and project management skills
Preferred Qualifications
Knowledge of survey design, administration, and analysis methods and tools, such as SurveyMonkey, Qualtrics, etc.
Knowledge of data quality standards, data governance, and data security protocols
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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