Job Information
BioBridge Global Laboratory Technical Specialist in San Antonio, Texas
Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!
QualTex Laboratories (http://qualtexlabs.org/) , a subsidiary of BioBridge Global, is one of the largest independent non-profit testing laboratories in the United States for blood and plasma products. QualTex Laboratories is dedicated to supporting global public safety with the timely delivery of high-quality testing services for patients, donors and regulated biological products.
Schedule: Tuesday to Saturday 11 pm - 7:30 am, training will occur during regular business hours for up to 6 weeks
General Summary
The Technical Support Specialist III will provide technical support to all QualTex analytical laboratories. Provides technical support, to include inspection, maintenance repair, preventative maintenance, safety, and environmental compliance for all Qualtex analytical laboratories. Support communication and follow-up with external field service engineers to provide responsive oversight for all Qualtex analytical laboratories. Provide support where needed with execution of Validations, Certifications, and Verifications of all laboratory equipment, recording, and measuring devices.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.
Major Duties and Responsibilities
Essential Tasks
Participate in vendor training.
Train staff as assigned.
Provide oversight to ensure timely completion of troubleshooting and equipment repairs.
Participate in creation, revision or review of all equipment Standard Operating Procedures.
Coordinate preventative maintenance, IT support and BioMed activities.
Perform all tasks in compliance with local, state, and federal regulations.
Perform all tasks in accordance with Good Documentation Practices.
Support and respond to emergency and planned shutdowns.
Maintain equipment documentation/records and equipment inventory.
Perform all tasks efficiently in a timely manner.
Proactively communicate all equipment issues or safety concerns impacting optimal operation or results generation.
Review instrument performance data.
Supports activities to ensure compliance for all inspections to include federal, state, international and local regulations, such as AABB, AATB, ISO, FDA, GHA, and EU, etc.
Maintain a positive work attitude.
Provide assistance to other departments as needed.
Participate in continuing education and attend meetings as required.
Compile and maintain data and other information as necessary for QualTex Laboratories use and inspection agency review.
Maintain excellent communication with the management team.
Manage all aspects of new and existing equipment.
Review and understand instrument technical data.
Schedule and monitor routine maintenance requirements for all instruments and equipment.
Coordinate preventative maintenance, IT support and BioMed support for all instruments and equipment. Performs other duties as assigned.
Non-Essential Tasks
Participate in creation, revision, or review of all equipment Standard Operating Procedures. Schedule and monitor routine maintenance requirements for all instruments and equipment. Review and understand instrument technical data.
Education
Requires a Bachelor’s Degree from an accredited four-year college or university.
The required major is Science, Medical Laboratory Science, or related discipline.
Experience
Requires three years of laboratory experience.
Prefer one year experience in laboratory instrument/equipment operation.
Knowledge
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
Must maintain knowledge of ISO Standards, cGMP (current Good Manufacturing Practices) and regulatory requirements concerning creation and maintenance of controlled documents and record retention.
Must maintain familiarity of regulatory/quality compliance, to include FDA, EU, ISO, GHM, cGMP, OSHA, etc.
Must have a working knowledge of clinical laboratory techniques and quality control.
Skills
Must be capable of operating motor vehicles in all types of weather conditions.
Must have strong customer service skills.
Must have experience using Microsoft Office applications including Word, Outlook, PowerPoint and Excel. Must have excellent written and oral communication skills.
Must be able to print and write legibly.
Must have the capability to be a self-motivated and self-managed individual.
Abilities
Must be able to keep information confidential. Must be neat in appearance and well groomed.
Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must work well independently and as a team member as well as facilitate organizational team activities.
Working Environment
Works in a well-lighted air conditioned and heated laboratory/department. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. Will work extended hours during peak periods. May be required to work any time of the day, evening or night during the week or weekend.
Occupational Exposure Assignment - Category I
Physical Requirements
Must be able to drive on behalf of the organization. Will sit, stand, walk, and bend during working hours.
Requires ability to reach, lift and carry up to 20 lbs and occasionally lift up to 40 lbs. Requires manual and finger dexterity and eye-hand coordination.
Requires normal or corrected vision and hearing corrected to a normal range.
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!
All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
• Competitive salary
• 100% Employer Paid Life Insurance
• 401(k) with Employer Contribution
• 100% Employer Paid Long-term Disability Plan
• Paid Time Off (PTO)
• 100% Employer Paid AD&D
• Extended Illness Benefits (EIB)
• 100% Employer Paid Employee Assistance Program
• Shift Differentials
• Group Health Medical Plan with prescription coverage
• Paid Holidays
• Variety of Voluntary Supplemental Insurances
• Incentive Compensation Plan
• Voluntary Dental Coverage
• Educational Assistance Program
• Voluntary Vision
QualTex Laboratories, a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . QualTex Laboratories maintains a Tobacco & Drug-Free Workplace.