Enable America Jobs

The Controller is the City’s chief financial officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including addressing long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

• Application Opening: 7/2/2024

• Application Deadline: 7/16/2024

• Compensation Range: (https://careers.sf.gov/classifications/?_gl=1jxxpl6_gaMTU5MjUxNjkwNS4xNzE3NDM5NDUy_ga_837FY6J1M1*MTcxOTk2MzQwNy4xLjAuMTcxOTk2MzQyMS4wLjAuMA..)  $84,448 to $102,700 annually

Appointment Type: Temporary Provisional (TPV) This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

About City Performance :

The City Performance team of 38 people is part of the City Services Auditor (CSA) within the Controller’s Office. CSA’s mandate, shared with the Audits Division, is to monitor and improve the overall performance and efficiency of City Government. The team works with City departments across a range of subject areas, including transportation, public health, human services, homelessness, capital planning, and public safety.

City Performance goals include:

• Help departments make transparent, data-driven decisions in policy development and operational management. 

• Help departments align programming with resources for greater efficiency and impact.

• Help departments get and retain the tools they need to innovate, test, and learn. 

Our work with departments includes a mix of data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.

Examples of our work include:

• City Survey (https://sfgov.org/sfc/citysurvey)

• Data Academy

• Streets and Sidewalk Standards (https://sf.gov/resource/2022/street-and-sidewalk-maintenance-standards)

• Performance Program

The Ideal Candidate

You have a passion for government service and public policy and a desire to learn about the City’s structure and functions. You are eager to develop your research, analytical, and writing skills. You have had some experience in qualitative and quantitative analysis, either in an academic or an entry-level professional role. You might not have used data analysis tools (like R) or data visualization tools (like PowerBI), but you have an analytic curiosity and a willingness to learn. You might have some background in one or more policy areas like transportation, public health, human services, homelessness, capital planning and public safety; or if not, you are ready to dive right in and build your expertise. You collaborate well working with others and you are enthusiastic about solving challenging problems facing government in a team environment.

PERFORMANCE ANALYST I

The City Performance team is seeking an entry-level analyst who works both independently and as a member of a team. Under immediate supervision, the Performance Analyst I will get to work on multiple projects, assisting in all aspects of project design and implementation and collaborating with analysts and staff across City departments. Essential activities of this role supporting and participating in project teams may include the following:

Analysis, Data Visualization, and Performance Reporting

• Conduct qualitative and quantitative analysis to support the development of project findings and recommendations in collaboration with project teams.

• Gather, analyze and visualize data, learning to use analytic tools such as Excel, R, PowerBI, and ArcGIS.

• Conduct benchmarking and best practice research.

• Interview department staff and stakeholders to obtain relevant project information.

• Identify and propose performance measures to drive departmental decision-making.

• Analyze City processes and operations and make improvement recommendations using continuous improvement methods.

Project and Program Management

• Support the development of detailed project plans, including scope and objectives, timelines, and budgets.

• Coordinate and maintain communication with project managers and team members to track project progress, identify issues and collaboratively problem-solve throughout each project’s cycle.

Facilitation and Communication

• Facilitate internal and external meetings with a focus on information gathering and collaborative decision making and prepare agendas, meeting materials, and notes for project meetings.

• Support the facilitation of Citywide working groups to promote inter-departmental collaboration and agreement on initiatives, programs, and policies.

• Support the preparation and presentation of project findings through writing and developing content collaboratively with team members.

• Contribute to the development of reports, infographics, dashboards, and presentations to communicate project results to the public and City stakeholders.

• Draft and deliver training material based on project results; In collaboration with team members, coach departmental staff to build skills for data-driven decision making, rapid process improvement, and effective collaboration and communication

Team Membership

• Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.

• Establish constructive working relationships with city employees, department management, and the general public while maintaining objectivity and credibility throughout the project process.

• Maintain ongoing communication with Performance Analyst II, project managers and/or director, and clients regarding projects.

• Participate in organizational development activities for City Performance.

All positions are in the Controller's Office only.

Education:

Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field. 

Selection Process 

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine the applicants’ qualifications. Only those applicants whose backgrounds best match the position will be invited to participate in the selection process. Applicants meeting minimum qualifications are not guaranteed advancement in the selection process.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)

• Conviction History

• Employee Benefits Overview  (https://sfdhr.org/benefits-overview)  

• Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)  

• Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

• ADA Accommodation

• Veterans Preference (http://sfdhr.org/information-about-hiring-process#veteranspreference)

• Right to Work

• Copies of Application Documents (https://sfdhr.org/information-about-hiring-process#copies)

• Diversity Statement

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Karena.Phung@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.