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Summary The Program Specialist will serve in a developmental assignment which is designed to provide the knowledge, skills, abilities, and experience to perform the full range of routine and non-routine assignments with a high level of independence. The supervisor and the incumbent will jointly establish specific goals, objectives and projects. The incumbent will organize work to achieve approved goals. Responsibilities Major Duties and Responsibilities The Program Specialist is responsible for the overall monitoring of the Primary Care Management Module (PCMM) program within this Medical Center and will provide the necessary training and guidance to all clinic chiefs and clinic managers to assure compliance with the national standards and requirements. The Program Specialist conducts various computer related projects assigned by the Director and Assistant Director for Ambulatory Care and/or the Ambulatory Care Program Analyst. These duties will encompass matters related to workload capture, cost effectivenessstudies, and analytical duties. Analyses workflow to determine potential problem areas and makes recommendations to correct these areas to improve coordination between the various units and/or offices. From reports submitted measures progress and effectiveness of operations against objectives. Identifies and recommends ways of eliminating, combining, simplifying, or improving procedures and processes. Program Specialist must use initiative and independent judgement in handling assignments. The Program Specialist is expected to use good, sound management techniques and allocate an appropriate amount of time to adequately meet deadlines. In case of conflicts that arise and cannot be resolved within the incumbent's operating range, decision for resolution remains with the ACOS for Ambulatory Care. The Program Specialist provides assistance to Ambulatory Care in reviewing operations for various centralized and local ADP operations and reporting systems and advising the Director and Assistant Director for Ambulatory Care, Clinical Directors, Nurse Managers, and care line employees throughout SFVAHCS. The Program Specialist provides some necessary financial and budgetary information needed by the Director and Assistant Director for Ambulatory Care. This critical information is used to establish objectives, develop strategic plans to fulfill those objectives, to administer and control the day-to-day activities of the organization, and to evaluate the successes of the organization. The work requires skill in preparing reports, understanding, acceptance of findings and recommendations. Typical assignments require skill in conducting detailed analyses of complex functions and work processes, including past, present, and programmed workloads; trends in improvement, workload capture, patient assignments, primary care panels, etc. Other duties as assigned. Work Schedule: Monday - Friday, 7:30am-4:00pm pst Telework: Available, based on service's needs. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/09203 / 09204 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/03/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-07 Qualifications: Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with a variety of software (e.g., Word, Excel, Outlook, PowerPoint, VISTA) Perform work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation Use word processing equipment or other office automation systems to produce letters, memoranda, reports and other textual documents. Perform work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Independently generates and reviews all documents, reports, and/or applications for accuracies, completion, omissions, and inconsistencies and ensures conformance with established formats and grammatical accuracy. Maintains calendar and schedule conferences Facilitate background checks and schedule appointments with the personnel security office. OR GS-7 LEVEL COMBINATION: Must possess a combination of graduate education and specialized experience as described above. (TRANSCRIPTS REQUIRED) Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. GS-7 LEVEL EDUCATION: Must have successfully completed 1 full year of graduate level education (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position). - OR - completed a 4-year course of study leading to a bachelor's degree and have superior academic achievement (S.A.A). S.A.A. must have been gained in a curriculum that is qualifying for the position to be filled and demonstrates the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position. S.A.A. is based on (a) graduated in the top third of class. Class is defined as the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration. (b) Graduated with a Grade-point average of 2.95 or higher out of a possible 4.0. This grade point average could have been determined based on 4 years of education or based on courses completed during the final 2 years of the curriculum. (c) Graduated with a grade-point average of 3.45 or higher out of a possible 4.0 based on courses required for my major field or courses in the major field completed during the final 2 years of the curriculum. (d) Member of a national scholastic honor society. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: GS-9 Qualifications: Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develops and performs work related to the acquisition and/or development of program information such as policies, SOPs and resource materials/personnel to support the policy development and/or technical activities of the organization to include the development and publication of the program information hand out. As part of quality assurance, review records for completeness. Identifies problems or potential problems. Facilitates process analysis to alleviate problems. Gathers and compiles statistics for necessary reports. Use word processing equipment or other office automation systems to produce letters, memoranda, reports and other textual documents. Experience with correspondence procedures enough to screen material prior to distribution for suspense dates, and to establish controls to ensure that deadlines are met Experience and proficiency of word processing and spreadsheet software Facilitate background checks and schedule appointments with the personnel security office. Assists with drafting local credentialing procedures. Receives and reviews correspondence and communications for the credentials function and determines which items require immediate attention and which are confidential in nature. Receives and reviews VetPro reports detecting problem areas requiring further investigation. OR, GS-9 LEVEL EDUCATION: Successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position). (TRANSCRIPTS REQUIRED) OR, GS-9 LEVEL COMBINATION: Must possess a combination of graduate education and specialized experience as described above. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Administration and Management Computer Skills Customer Service (Clerical/Technical) Decision Making Oral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of items such as papers, books, small parts. At times, the position requires carrying supplies and equipment not to exceed 50 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no education substitution at this grade level. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.