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Description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Global Payments Solutions (GPS) is one of HSBC's global product lines generating over 10% of Group revenues. Supporting Commercial Banking (CMB) and Global Banking and Markets (GBM), our business is made up of almost 10,000 people in more than 50 countries and is uniquely positioned to help clients make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognized by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years.

• To maintain and enhance existing revenue streams and develop new revenue streams by identifying and selling innovative Payments and Global Payments Solutions (GPS) solutions to a defined portfolio of clients thus maximizing commercial profitability and relationship depth. This will include contributing to the pricing, reviewing and negotiating the full range of cash management services together with effecting any cost reduction initiatives required by the Group:

• To be recognized as a GPS specialist with an ability to display competent knowledge of relevant products and services with the job holder’s area of responsibility.

• To act as a lead sales representative on opportunities with key clients and/or deals

• Consistently role model the Sales Manager competencies, providing guidance and coaching to other sales managers and team members where necessary.

• To achieve income for the Group by originating leads, building and maintaining relationships with new and existing clients to identify and sell innovative cash and clearing management solutions to the target sector.

Impact on the Business

• Manage a client portfolio to maintain existing and generate new relationships for the business.

• Contribute to continued servicing of customer needs and deepen the existing relationship.

• Actively contribute to the GPS pipeline ensuring it is accurate and current.

• Maintain close liaison with key stakeholders to provide input into the strategic direction of the business and the functionality and launch of new products and services.

• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.

• Build and maintain close relationships with clients proactively acting on direct customer feedback, market surveys and client engagement programs.

• Support development, direction and delivery of strategic initiatives.

Customers / Stakeholders

• Develop and maintain relationships with key clients including a robust coverage program.

• Work with relevant key stakeholders to ensure a positive client experience including excellent service and implementation.

• Develop an appropriate calling plan to efficiently and effectively meet the clients' needs.

• Where appropriate put together high-quality customer presentations to best showcase HSBC's offering to potential new clients

• Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal and external client road shows and active participation in industry associations.

• Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders to provide input into the strategic direction of Sales, Product and Client Management functions.

• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.

• Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community.

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

• Communicate a clear vision for the GPS business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture.

• Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.

• Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience.

• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

Operational Effectiveness & Control

• Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize end to end integration, effectiveness and efficiency.

• Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.

• Lead the development, implementation and maintenance of GPS management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

• Lead the implementation and oversight of GPS policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

• Management of Risk

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.

• This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.

• The jobholder is responsible for managing and mitigating operational risks in their day-to-day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defense’. The jobholder should ensure they understand their position within the Three Lines of Defense, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.

• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.

For this role, HSBC targets a pay range between $128,100.00 and $185,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Qualifications

You´ll likely have the following qualifications to succeed in this role

• Strong knowledge of local and regional cash management and clearing services, products and techniques.

• Proven Sales Record

• Relationship Management experience at multiple levels plus a proven sales record

• Proven ability in identifying and meeting customer needs through matching a broad range of products and services

• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension

• Proven ability to deliver creative and flexible customer solutions.

• Ability to understand a customer’s business and the fundamentals of running a business

• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders

• Strong analytical and selling skills

• Minimum 10 years’ relevant experience

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Job Field: Commercial Banking

Primary Location: North America-United States-California-San Francisco

Req ID: 0000KMCL