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At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary：

Provides sales support to the Dealer & Parts sales processes, enhancing customer service level capabilities.

Responsibilities:

• Handle general phone calls, e-mails& in-house customer inquiries and requests for Parts & Unitary departments.

• Dealer equipment price quotes

• Conduct sales of HVAC parts, equipment, & supplies over the phone, and walk-in customers.

• Provides technical support to customers

• Provides equipment & parts inventory availability

• Receives & process customers equipment & parts orders

• Actively makes aware customers of products promotions

• Responds to customers enquiries, questions, or complaints regarding products or services

• Knowledge of the Trane product line to be able and demonstrate and discuss with customers

• Follows up verbally or in writing to ensure total customer satisfaction

• Proper canalization of customer inquiries to other departments.

• Willing to work under pressure and able to perform the duties on time.

• Customer oriented and excellent interpersonal relations.

• Enquires and communicates customer’s perceptions by gathering customer feedback and sharing information with management.

• Able to work overtime and weekends as required.

• Follows up to Unitary Projects, managing commercial variables like Pipeline Management and Accounts Management, using Trane designated tools, like Salesforce or similars.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Reasonable accommodations feasible to enable individuals with disabilities to perform the essential functions.

• Computer knowledge (Windows, MS Office, Oracle)

• Two years certificate from college (associate degree) or technical school in HVAC, and three to five years of customer service experience dealing directly with customers.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.