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Organization:

PAMF-Palo Alto Medical Foundation SCD

Position Overview:

Collects blood specimens for a variety of laboratory tests using age-appropriate techniques. Interacts with patients of diverse ages, backgrounds, values, beliefs and behavior. Completes quality-related tasks such as documentation of work, maintaining a clean, stocked and safe work area, and monitoring pending work, as well as escalating priority work. Operates and/or uses basic pre-analytic lab equipment. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

Job Description :

JOB ACCOUNTABILITIES:

Laboratory Workflow: Pre-Analytic.

• Collects blood specimens for a variety of Laboratory tests using age-appropriate techniques

• To ensure test result accuracy, verifies patient identification at every step and collects specimens using the correct tubes in the right sequence

• Handles and/or transports blood specimens; adheres to protocols to maintain specimen integrity at all times

• Provides post-phlebotomy care to patients

Quality Assurance.

• Maintains an adequate inventory of supplies in work area and/or on phlebotomy cart

• Maintains required records by completing basic documentation of pre-analytic work, as well as quality-related tasks

• Maintains an organized and safe work space; completes required cleaning/decontamination procedures and properly disposes of waste

• Operates and/or uses basic pre-analytic lab equipment (e.g. phone, computer, centrifuge, refrigerator, incubator, pneumatic tube system); escalates according to protocol when equipment is malfunctioning

• Remains knowledgeable of, and adheres to, Sutter and departmental policies, processes and procedures

• Participates in managing the laboratory workflow by monitoring pending work, escalating priority work

Customer Support.

• Greets and interacts with patients according to affiliate-specific practices and aligned with the Sutter Values

• Answers patients’ questions within scope of job; appropriately escalates questions that can’t be answered

• Provides basic collection instructions to patients for self-collection of specimens other than blood

EDUCATION:

HS Diploma: High School or General Education Diploma (GED)

CERTIFICATION & LICENSURE:

CPTI-Certified Phlebotomy Technician I

SKILLS AND KNOWLEDGE:

Knowledge and practice of standard principles, processes, procedures, and equipment related to.

1) Collecting blood specimens

2) Compassionately and effectively interacting with patients

3) Handling biological specimens routinely submitted to the Laboratory for analysis.

4) Ability to organize and prioritize job duties and assigned tasks for completion within expected timeframes

5) Ability to accurately, precisely, and reliably perform job duties and assigned tasks.

6) Ability to compassionately and effectively interact with patients of diverse ages, backgrounds, values, beliefs and behaviors

Workflow Management Ability to appropriately respond to.

1) Fluctuations in volume;

2) Unexpected situations or problems such as equipment or information systems failure;

3) Shift-to-shift hand-offs;

4) STAT test orders;

5) Specimen integrity issues

6) Regular review of pending logs, priority assignments, etc.

7) Ability to follow standard practices, processes, and procedures in sequence.

8) Solid critical thinking in applying knowledge and decision-making.

9) Effective verbal and written communication skills.

10) Ability to work in a collaborative setting where the communication of current, factual, and relevant work information is required.

11) Knowledge of and ability to recognize and appropriately escalate basic and common deviations, problems, unusual occurrences and unexpected outcomes.

12) Knowledge of applicable local/state/federal regulations, codes, policies, and procedures aimed at ensuring the privacy and safety of patients.

Job Shift:

Day/Evening

Schedule:

Per Diem/Casual

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Rotating Weekends

Benefits:

No

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Per Diem/Casual

Number of Openings:

3

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $30.12 to $37.64 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.