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About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As a Pool Attendant, you uphold Regents' luxury standards by serving beverages, taking orders, and explaining menu items. You support servers, bartenders, and the kitchen team with restocking and order accuracy. Additionally, you maintain cleanliness and organization around the pool, greet and seat guests, and assist with guest requests such as moving loungers and umbrellas. Your role requires professionalism, clear communication, and a strong commitment to customer service and team collaboration.

A little bit about your day:

Reporting to the Pool Manager, every day is different, but you’ll mostly:

• Promote the Regent’s service philosophy and style through our people attributes.

• Understand and perform job duties to the expectations of Regent Santa Monica Beach

• Perform all side work applicable to assigned station.

• Participate in Pre-Shift meetings and learn new menu items.

• Welcome all guests and ensure they receive responsive, professional and gracious service.

• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.

• Liaise with server and pool hosts to always ensure communication about wants and needs of guests.

• Verify guests, check them into loungers or cabanas and assist guests to their seats.

• Assist guests with umbrella and chaise lounge location move requests.

• Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service.

• Knowledgeable on all activities happening at the pool and the resort.

• Assists the team with daily delivery of surprise and delights to guests.

• Always maintains cleanliness of the pool and its surrounding areas.

• Stocking towels and supplies as needed.

• Ensure Dirty Towels are taken to proper location for cleaning

• Maintain a clean, safe environment all times.

• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.

What we need from you:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Must have at least 1 year experience in a food and beverage operation, luxury hotel and or fine dining experience a plus.

• Requires good communication skills, both verbal and written.

• Knowledge of appropriate table settings and service ware.

• Must be able to exert well-paced ability in limited space.

• Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us:

The hourly pay rate for this role is $23.44 to $29.30. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. This, is new. This, is Regent.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.